Incident Manager

7 days ago

Manila, National Capital Region, Philippines NYGC Services, Inc. Full time ₱1,200,000 - ₱2,400,000 per year

Job Qualification:

Bachelor's Degree in an IT-related, Management, Engineering or Computer Science field

At least 3 years of experience in Incident Management, Problem and Change Management and IT Operations

Strong verbal and written communication skills, with the ability to translate technical information to business terminology and experienced with Client, Vendor and stakeholder interaction

A solid understanding of the ITIL Incident & Change Management process

Experience and knowledge of change management principles, methodologies and tools

Willingness to render rotating shifts and should have no preference to schedule

Possesses strong attention to detail, leadership, problem solving and analytical skills

High level understanding of multiple IT Platforms and Infrastructure, and has good technical management, technical understanding, analyzing information, informing others, problem solving, coordination, strategic planning and quality management

Responds adequately to inquiries and complaints

Managed multiple high priority initiatives in a fast paced, highly technical environment

Experienced with any ticketing system, but experience in HDA ticketing tool is a

Able to develop and provide SLA's and KPI's

ITIL Certification is a plus

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