
Incident Manager
1 week ago
Job Qualification:
Bachelor's Degree in an IT-related, Management, Engineering or Computer Science field
At least 3 years of experience in Incident Management, Problem and Change Management and IT Operations
Strong verbal and written communication skills, with the ability to translate technical information to business terminology and experienced with Client, Vendor and stakeholder interaction
A solid understanding of the ITIL Incident & Change Management process
Experience and knowledge of change management principles, methodologies and tools
Willingness to render rotating shifts and should have no preference to schedule
Possesses strong attention to detail, leadership, problem solving and analytical skills
High level understanding of multiple IT Platforms and Infrastructure, and has good technical management, technical understanding, analyzing information, informing others, problem solving, coordination, strategic planning and quality management
Responds adequately to inquiries and complaints
Managed multiple high priority initiatives in a fast paced, highly technical environment
Experienced with any ticketing system, but experience in HDA ticketing tool is a
Able to develop and provide SLA's and KPI's
ITIL Certification is a plus
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