Incident Manager

1 week ago


Manila, National Capital Region, Philippines NYGC Services, Inc. Full time $4,000 - $8,000 per year

Job Qualification:

Bachelor's Degree in an IT-related, Management, Engineering or Computer Science field

At least 3 years of experience in Incident Management, Problem and Change Management and IT Operations

Strong verbal and written communication skills, with the ability to translate technical information to business terminology and experienced with Client, Vendor and stakeholder interaction

A solid understanding of the ITIL Incident & Change Management process

Experience and knowledge of change management principles, methodologies and tools

Willingness to render rotating shifts and should have no preference to schedule

Possesses strong attention to detail, leadership, problem solving and analytical skills

High level understanding of multiple IT Platforms and Infrastructure, and has good technical management, technical understanding, analyzing information, informing others, problem solving, coordination, strategic planning and quality management

Responds adequately to inquiries and complaints

Managed multiple high priority initiatives in a fast paced, highly technical environment

Experienced with any ticketing system, but experience in HDA ticketing tool is a

Able to develop and provide SLA's and KPI's

ITIL Certification is a plus


  • Incident Manager

    1 week ago


    Manila, National Capital Region, Philippines Metropolitan Bank & Trust Company Full time ₱500,000 - ₱1,000,000 per year

    External Job DescriptionBe #InGoodHands with MetrobankHere at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help...

  • Incident Manager

    2 weeks ago


    Manila, National Capital Region, Philippines TENTEN Partners Full time

    OverviewJoin us in partnership with a leading financial institution to hire an Incident Manager responsible for safeguarding mission-critical systems and ensuring seamless operations.You will serve as the central point of contact for managing major incidents, leading high-pressure recovery efforts across cross-functional teams. Your leadership will ensure...

  • Incident Manager

    2 weeks ago


    Manila, National Capital Region, Philippines TENTEN PARTNERS PTE. LTD Full time

    Join us in partnership with a leading financial institution to hire an Incident Manager responsible for safeguarding mission-critical systems and ensuring seamless operations.You will serve as the central point of contact for managing major incidents, leading high-pressure recovery efforts across cross-functional teams. Your leadership will ensure rapid...

  • Incident Manager

    1 week ago


    Manila, National Capital Region, Philippines TENTEN Partners Full time ₱4,200,000 per year

    Join us in partnership with a leading financial institution to hire anIncident Managerresponsible for safeguarding mission-critical systems and ensuring seamless operations.You will serve as thecentral point of contact for managing major incidents, leading high-pressure recovery efforts across cross-functional teams. Your leadership will ensure rapid...


  • Manila, National Capital Region, Philippines GCash Full time ₱104,000 - ₱130,878 per year

    Do you want to take the first step in making Filipinos' lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation G ka ba? Join the G Nation todayResponsibilitiesIncident Management ActivitiesValidates operational & technology risk...


  • Manila, National Capital Region, Philippines GECO Asia Pte Ltd Full time $40,000 - $60,000 per year

    We are Hiring: Incident ManagerJob Qualification:Bachelor's Degree in an IT-related, Management, Engineering or Computer Science fieldAt least 3 years of experience in Incident Management, Problem and Change Management and IT OperationsStrong verbal and written communication skills, with the ability to translate technical information to business terminology...


  • Manila, National Capital Region, Philippines beBeeRisk Full time ₱800,000 - ₱1,200,000

    Job DescriptionThis role entails leading the incident management function to ensure proactive identification, assessment, and mitigation of operational risks.The successful candidate will provide input into individual work plans and aid in the development of short, mid, and long-term strategies for Enterprise Risk Management.


  • Manila, National Capital Region, Philippines beBeeIncidentManagement Full time ₱4,000,000 - ₱5,000,000

    Job Summary">GCash is seeking a highly skilled Incident Management Specialist to join our team. As an Incident Management Specialist, you will be responsible for managing and resolving incidents in a timely and effective manner.You will work closely with various stakeholders to investigate and resolve incidents, ensuring minimal impact on business...


  • Manila, National Capital Region, Philippines beBeeIncident Full time $80,000 - $100,000

    Job Title: Cybersecurity Incident ResponderDescription:We are seeking a skilled cybersecurity incident responder to join our team. This role combines technical analysis with stakeholder engagement and incident coordination.Main Responsibilities:Provide expert technical support to coordinate and resolve enterprise-wide cybersecurity incidents, ensuring prompt...


  • Manila, National Capital Region, Philippines Zendesk Full time $80,000 - $100,000 per year

    Who we're looking forWe are seeking a dedicated Incident and Escalations Specialist to join our vibrant team in the Philippines. This outstanding opportunity is perfect for an individual passionate about improving customer experience and driving flawless incident resolution processes. You will be a key player in building scalable incident and escalation...