Customer Success Manager

Noventiq is hiring

Noventiq's story is one of change . We grew, expanded, and adapted, learning more at each step. Now effecting change is at the heart of everything we do. And that doesn't just apply to our customers, it's how we feel about everyone who works with us.

Noventiq (the brand name of Cyprus-registered Softline Holding plc) is a leading global solutions and services provider in digital transformation and cybersecurity, headquartered and listed in London. The company enables, facilitates, and accelerates digital transformation for its customers' businesses, connecting 75,000+ organizations from all sectors with hundreds of best-in-class IT vendors, alongside its own services and solutions.

Now we're looking for Customer Success Manager to bring your talent to Noventiq Philippines . You'll be a part of our Solution Sales Department.

What You'll Do

• Drive customer Microsoft 365 usage with a focus on Microsoft Teams, Exchange Online, SharePoint Online, OneDrive, Viva, Power Platform & Intune.
• Build and maintain strong customer relationships to promote Microsoft Office 365 adoption.
• Identify productivity use cases for different departments such as IT, HR, Finance, Legal, Marketing, etc. using Microsoft 365 tools.
• Work with AI tools like Microsoft Copilot & Open AI, identify use cases to apply the technology, and lead workshops to promote adoption.
• Drive end-user excitement to create viral adoption (e.g. excitement days, champions programs, Office 365 training)
• Act as the single point of accountability for Teams Monthly Active Usage (MAU) within the customer.
• Conduct regular check-ins with clients to discuss progress, address concerns, and identify opportunities for further value.

Adoption Strategy and Execution

• Develop and execute comprehensive adoption strategies for M365 and Copilot tailored to each client's unique needs and business objectives.
• Facilitate onboarding processes, including training sessions, workshops, and webinars to ensure clients are fully equipped to utilize M365 and Copilot features.
• Monitor adoption metrics and KPIs, providing regular reports and insights to clients and internal stakeholders.
• Identify and mitigate potential roadblocks to adoption, ensuring a smooth and effective implementation process.

Customer Training and Education

• Design and deliver training programs to educate clients on the functionalities and benefits of M365 and Copilot.
• Create and distribute educational materials, including guides, tutorials, and best practices to support ongoing learning and adoption.
• Stay up-to-date with the latest developments in M365 and Copilot to provide clients with the most current information and recommendations.
• Excellent communication and organizational skills
• Degree in Computer Science (or similar fields)
• Excellent presentations skills
• Good communication skills
• 3+ years of experience in training/deploying M365 platform is a plus
• Candidates will be trained on Microsoft products.

Profile Requirements

• Excellent communication and organizational skills
• Degree in Computer Science (or similar fields)
• Excellent presentations skills
• Good communication skills
• Have 3+ years of experience in training/deploying M365 platform is a plus
• Candidates will be trained on Microsoft products.

What We Offer

• Working time: Mon-Fri, 9am-6pm; flexible working time
• Attractive Bonus, & Allowances for mobile, transportation, parking
• Premium Healthcare insurance
• Birthday paid day-off & Birthday gift
• Recognition program, Referral program
• Working device provided or reimbursement on personal device
• Other activities: annual company trip, year-end dinner, exciting engagement events, Coaching opportunities, etc.
• Annual Salary Review & Promotion

Don't forget to include your CV with photo and cover letter. We receive a lot of applications, and we try to notice each of our potential candidates.

Location: Makati - NQPHL, Makati, National Capital Region, Philippines