Product Support Intern

6 hours ago

Makati City, National Capital Region, Philippines Thales Full time ₱250,000 - ₱500,000 per year

Location: Maynila, Philippines

Thales is a global technology leader trusted by governments, institutions, and enterprises to tackle their most demanding challenges. From quantum applications and artificial intelligence to cybersecurity and 6G innovation, our solutions empower critical decisions rooted in human intelligence. Operating at the forefront of aerospace and space, cybersecurity and digital identity, we're driven by a mission to build a future we can all trust.

In the Philippines, Thales has been a trusted partner for over 20 years, supporting key customers across civil aviation, defence, and digital identity and security sectors. From banking and telecommunications to government services, Thales continues to provide solutions in technological advancements that bolster national security and enhance local defence capabilities.

Imperva Product Support Intern
The time for Imperva's Intern Program is here Join our global Customer Success Team as a Product Support Intern for a 6-month paid internship that offers personal & professional development, a collaborative community, and countless learning opportunities to shape your overall growth.

Imperva is an analyst-recognized, cybersecurity leader—championing the fight to secure data and applications wherever they reside. Once deployed, our solutions proactively identify, evaluate, and eliminate current and emerging threats, so you never have to choose between innovating for your customers and protecting what matters most.

Job Summary
The Product Support Intern is a self-starter, looking for a unique growth opportunity. This intern will be responsible for an array of tasks and projects that will challenge, inspire, and pave the foundational building blocks of their career.

As a Product Support Intern you will:

  • Respond to customer inquiries utilizing both phone and Service Now case management system
  • Contribute to department attainment of organizational objectives and high customer satisfaction.
  • Write and update knowledge base articles
  • Gain experience working in Cybersecurity
  • Observe, analyze, and propose process improvements suggestions and/or reports

Qualifications:

  • Good analytical and problem-solving skills
  • Strong written and verbal communication skills
  • Ability to Document a Technical Issue for escalation
  • Organized and able to manage multiple projects in a timely manner
  • Displays excellent judgement, maturity, and enthusiasm
  • Located in Manila so that you would be able to travel to work atleast 3 days a week
  • Available to work full-time Monday-Friday
  • Currently enrolled full-time in a Bachelor's/Master's program pursuing a degree in cybersecurity, computer science or other related IT degree.

Legal Notice
Imperva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, pregnancy, age, sexual orientation, gender identity, marital status, protected veteran status, medical condition or disability, or any other characteristic protected by law.

At Thales, we're committed to fostering a workplace where respect, trust, collaboration, and passion drive everything we do. Here, you'll feel empowered to bring your best self, thrive in a supportive culture, and love the work you do. Join us, and be part of a team reimagining technology to create solutions that truly make a difference – for a safer, greener, and more inclusive world.

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