Senior Customer Success Manager

4 days ago

Manila, National Capital Region, Philippines ReviewBuzz Full time ₱10,400 - ₱130,878 per year

Title:
Senior Customer Success Manager (CSM)

Location:
Remote — Philippines

Start:
ASAP

Employment Type:
Full-Time Contractor

About ReviewBuzz

ReviewBuzz is the #1 reputation management and employee rewards software for home service companies. We make it easy to earn more 5-star reviews on Google, Facebook, and more—tying feedback back to individual employees so owners can see who's driving great service.

The Role

You'll be the primary partner for a portfolio of customers—leading onboarding, driving adoption, proving ROI, and growing accounts. You'll collaborate across Sales, Product, and Support, always advocating for a remarkable customer experience.

You Will

  • Own key accounts and success plans; measure outcomes against KPIs.
  • Drive expansions via upsell/cross-sell where it adds real value.
  • Lead onboarding, attribution, gamification, and reporting enablement.
  • Respond quickly via email/chat; manage issues to resolution and learn from them.
  • Analyze usage data to surface risks/opportunities and propose actions.
  • Champion the customer voice internally; influence roadmap with data.

You Bring

  • 5+ years in CSM/Account Management at a
    SaaS/Tech
    company.
  • Salesforce
    expertise (must-have).
  • Excellent communication; relationship and stakeholder management.
  • Organized, analytical, proactive; strong follow-through.
  • Comfortable with targets, multitasking, and night-shift hours.
  • Reliable WFH setup with strong internet.

Nice to Have

  • Asana; onboarding/implementation; BI/reporting familiarity.

Shift, Comp & Benefits

  • Shift:
    7:00 AM–3:30 PM PST (10:00 PM–6:30 AM Manila) —
    8 hours paid + 30 minutes unpaid break
  • $10–15/hr DOE + up to 20% bonus
  • Incentives: 30-day targets + Upsell/New revenue
  • 13th month pay; Half-day Fridays; 40 hrs PTO; Remote; great culture; paid performance bonuses;
    Holidays TBD
  • Full-time contractor; bi-monthly payouts

How to Apply and the Process

Submit your resume and answer the application questionnaire. Qualified candidates will be invited to a recruiter screen, HR topgrading interview, a writing assessment, a paid 10-minute recorded presentation (US$20), panel review, and a CEO interview. Finalists proceed to references and background check.

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