Incident Manager
6 days ago
We're Hiring: Incident Manager
We are seeking an experienced and proactive Incident Manager to lead our incident response efforts and ensure minimal disruption to business operations. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and the expertise to coordinate cross-functional teams during critical incidents.
Location:
Muntinlupa, Philippines
Work Mode:
Hybrid (3 days onsite, 2 days WFH)
Role:
Incident Manager
What You'll Do
Lead incident response and coordinate resolution efforts
Manage incident lifecycle from detection to closure
Facilitate communication between stakeholders during incidents
Analyze incident trends and implement preventive measures
Maintain detailed incident documentation and reports
Conduct post-incident reviews and lessons learned sessions
What We're Looking For
3+ years of experience in incident management or related field
Strong analytical and problem-solving capabilities
Excellent communication and leadership skills
Experience with ITIL framework and incident management tools
Ability to work under pressure and manage multiple priorities
Knowledge of IT infrastructure and service operations
Ready to make an impact? Apply now and let's grow together
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