Incident Manager

7 days ago

Ayala Alabang, National Capital Region, Philippines VGSI Full time $104,000 - $130,878 per year
  • At least 3 years of experience in Incident Management, Problem and Change Management and IT Operations
  • Strong verbal and written communication skills, with the ability to translate technical information to business terminology and experienced with Client, Vendor and stakeholder interaction
  • A solid understanding of the ITIL Incident & Change Management process
  • Experience and knowledge of change management principles, methodologies and tools
  • Willingness to render rotating shifts and should have no preference to schedule
  • Possesses strong attention to detail, leadership, problem solving and analytical skills
  • High level understanding of multiple IT Platforms and Infrastructure, and has good technical management, technical understanding, analyzing information, informing others, problem solving, coordination, strategic planning and quality management
  • Responds adequately to inquiries and complaints
  • Managed multiple high priority initiatives in a fast paced, highly technical environment
  • Experienced with any ticketing system, but experience in HDA ticketing tool is a plus
  • Able to develop and provide SLA's and KPI's
  • ITIL Certification is a plus

Location: Alabang

Work arrangement: Hybrid, 3x per week onsite

Scheduled: Rotational

Job Type: Full-time

Benefits:

  • Health insurance
  • Life insurance

Application Question(s):

  • How much is your asking salary?
  • How soon can you start?
  • Are you amenable to work in Alabang?

Experience:

  • Incident Manager : 3 years (Preferred)

Work Location: In person

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