Customer Service Champion

4 days ago

Philippines Cloud Nine Solutions Full time

We are currently seeking a highly motivated and customer-focused individual to join our team as a Customer Service Champion. As a Champion for excellent Customer Service at Cloud Nine Solutions, you will play a crucial role in ensuring customer satisfaction and building strong relationships with our clients.

What will you be doing?

  • Provide exceptional customer service by promptly and professionally responding to customer inquiries and resolving issues.
  • Handle a high volume of incoming calls, emails, and chat messages from customers, ensuring a positive and efficient customer experience.
  • Act as a brand ambassador for our clients, understanding their products/services and effectively communicating their value to customers.
  • Identify and escalate complex customer issues to the appropriate teams for resolution.
  • Maintain accurate and detailed records of customer interactions and transactions in our internal software system.
  • Collaborate with cross-functional teams to improve processes and enhance the overall customer experience.
  • Stay up-to-date with product knowledge, industry trends, and best practices to provide accurate and relevant information to customers.

What are we looking for?

  • Previous experience in a customer service role, preferably in a call center or BPO environment; ideally under an Australian account and/or campaign.
  • Excellent verbal and written communication skills.
  • Proficiency in using CRM systems and other customer service tools.
  • Strong problem-solving skills and the ability to think quickly on your feet.
  • Empathy and patience when dealing with customer concerns or complaints.
  • Ability to multitask and prioritize tasks in a fast-paced environment.
  • Flexibility to work in shifts, including weekends and holidays, as required.
  • Must have a WFH Set-up; ideally a laptop or desktop computer with a stable internet connection, preferably at least 5Mbps.

  • Territory Activation Champion

    1 week ago

    Philippines - BGC Taguig FWD Group Full time

    About FWD GroupFWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 34 million customers across 10 markets, including BRI Life in Indonesia. FWD's customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the...

  • Territory Recruitment Champion

    1 week ago

    Philippines - BGC Taguig FWD Group Full time

    About FWD GroupFWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 34 million customers across 10 markets, including BRI Life in Indonesia. FWD's customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the...

  • Territory Activation Champion for North Central Luzon

    2 weeks ago

    Philippines - BGC Taguig FWD Group Full time ₱2,000,000 - ₱2,500,000 per year

    About FWD GroupFWD Group is a pan-Asian life and health insurance business with more than 12 million customers across 10 markets, including some of the fastest-growing insurance markets in the world. The company was established in 2013 and is focused on changing the way people feel about insurance. FWD's customer-led and digitally enabled approach aims to...

  • Customer Service

    23 hours ago

    Philippines Alphanumeric Systems Full time

    Make a Difference in Healthcare and Life Sciences: Alphanumeric is hiring a (English & Chinese-Mandarin speaking) Customer Service - Level 1 Agent (Remote based in the Philippines - permanent project) to work supporting one of the biggest Pharma companies in the world. We're seeking candidates with a passion for customer service, who are able to...

  • Customer Service Representative

    2 weeks ago

    Philippines RemoteSprout Full time $30,000 - $40,000 per year

    Role DescriptionWe are looking for a proactive and customer-focused Customer Service Representative to join a growing U.S.-based company. In this role, you will be responsible for engaging with customers, resolving inquiries, and ensuring a positive customer experience. If you enjoy talking to people, solving problems, and delivering excellent service, we...

  • Customer Service Representative

    3 days ago

    Philippines Muvr Full time

    About MuvrMuvr is an AI-powered logistics and marketplace platform connecting customers, drivers, and businesses for on-demand moves, deliveries, and junk removal. We help people and partners move real-world items efficiently through smart dispatching, transparent pricing, and policy-first customer support.We're scaling fast and looking for logistics-minded...

  • Customer Service Representative

    3 days ago

    Philippines Activate Talent Full time

    Non-Voice Customer Service RepresentativeLocation: RemoteEmployment Type: Full-TimeAbout the CompanyThis fast-growing eCommerce brand is dedicated to delivering high-quality products and an exceptional customer experience. As the company continues to scale, customer support plays a critical role in maintaining trust, efficiency, and satisfaction across...

  • Customer Service Associate

    1 week ago

    Philippines Peak Support Full time

    :Are you passionate about delivering exceptional customer service and ready to grow your career with a company that truly values its people? Peak Support is looking for talented Customer Service Associates to join our team in the PhilippinesWe're looking for individuals with:Proven customer service experience in the BPO industry.Excellent oral and written...

  • Customer Service Associate

    3 days ago

    Philippines Peak Support Full time

    :Are you passionate about delivering exceptional customer service and ready to grow your career with a company that truly values its people? Peak Support is looking for talented Customer Service Associates to join our team in the PhilippinesWe're Looking For Individuals With:Proven experience in customer service with direct client-facing experience,...

  • Customer Service Specialist

    1 week ago

    Philippines TDCX Full time

    Enable your future At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world's most forward-thinking brands, and explore what's possible when human expertise meets technology. Together, we'll enable the future — starting with yours. Top reasons to work with TDCXAttractive...