Training Specialist
6 hours ago
Job Summary:
The Training Specialist for Collections is responsible for designing, delivering, and evaluating training programs to improve the performance, skills, and compliance of collection agents. The role focuses on product knowledge, collection strategies, customer handling, and adherence to company policies and regulations.
Key Responsibilities:
• Develop and conduct training programs for new hires and existing collection agents
• Facilitate onboarding, refresher, and upskilling sessions related to collections
• Train agents on effective collection techniques, negotiation, and customer communication
• Ensure agents understand company policies, procedures, and compliance standards
• Create and update training materials, modules, and assessments
• Monitor agent performance and recommend training interventions
• Conduct coaching, feedback sessions, and skills enhancement activities
• Coordinate with Operations and QA teams to address performance gaps
• Track training completion and maintain training records
Qualifications:
• Bachelor's degree or equivalent work experience
• At least 1–2 years experience in collections, training, or a related role
• Strong communication and presentation skills
• Knowledge of collection processes, tools, and best practices
• Ability to analyze performance data and identify training needs
• Organized, detail-oriented, and proactive
Preferred Skills:
• Experience in lending, finance, or BPO collections
• Coaching and facilitation skills
• Familiarity with compliance and regulatory standards
-
Training Specialist
6 hours ago
Taguig, National Capital Region, Philippines Niu Professional Inc. Full timeTraining Specialist and play a pivotal role in shaping the skills and expertise of our workforce. In this full-time position based in Taguig City Metro Manila, you will design and deliver impactful training programs that drive professional development and enhance the capabilities of our team.Training Program Development & ExecutionDesign, develop, and...
-
Training Specialist
6 hours ago
Taguig, National Capital Region, Philippines MEGAWORLD GLOBAL-ESTATE, INC. Full timeTraining SpecialistJob DescriptionConduct Sales Training Programs specifically Technical Details about the company, projects and job responsibilities.Create comprehensive and relevant Training & Development Modules andPrograms as deemed necessary by the Department. This includes Training NeedsAnalysis (TNA), Training Design, Training Presentation...
-
Training Specialist
6 hours ago
Taguig, National Capital Region, Philippines SunLoan Lending Investors Corporation Full timeThe Training Specialist is responsible for designing, delivering, and continuously improving training programs that enhance employee performance, ensure regulatory compliance, and support operational excellence across the online lending business. This role works closely with Operations, Compliance, HR, and Risk teams to ensure all employees are equipped with...
-
Training Staff
6 hours ago
Taguig, National Capital Region, Philippines Primus@Knowledge Specialists, Inc. Full timeWE'RE HIRING: TRAINING SPECIALISTLocation: McKinley, TaguigCompensation:₱24,000 basic salary₱3,000 KPI-based bonusQualifications:At least 2 years experience in Training or Learning & Development (financial services or lending is a plus)Strong facilitation and presentation skillsExcellent analytical and problem-solving abilitiesProficient in LMS...
-
Underwriting Specialist
3 days ago
Taguig, National Capital Region, Philippines Primus@knowledge@Specialist Full timeWhat you'll be doingEvaluate and assess insurance, loan applications to determine appropriate coverage and pricingAnalyze client risk profiles and underwriting data to make informed underwriting decisionsCollaborate with sales and claims teams to ensure efficient and effective underwriting processesStay up-to-date with industry regulations, trends and best...
-
Sales and Training Specialist
6 hours ago
Taguig, National Capital Region, Philippines Svenbjorn Full timeThe Trainer will be responsible for developing and conducting training sessions, creating curriculum material, and enhancing staff development. The day-to-day tasks include delivering effective training programs, evaluating training effectiveness, coordinating with teams to implement training materials, and staying updated with the latest in electronic...
-
Training Consultant
6 hours ago
Taguig, National Capital Region, Philippines First Source Solutions Limited Full timeTrainer/Senior Trainer – Credit Card Operations (Disputes, Fraud, Chargebacks & Collections)Job SummaryThe Trainer / Senior Trainer – Credit Card Operations is responsible for designing, delivering, and evaluating high-impact training programs across Customer Service, Collections, Credit Bureau Disputes, Fraud Investigation, and Chargeback...
-
Channel Operations Specialist
3 days ago
Taguig, National Capital Region, Philippines Prime Technology Specialist Incorporated Full timeJob Description: (Actual Duties and Responsibilities)Partner Insight & PlanningDeep understanding of Conglomerate and Energy customers and key solutions in Philippines focused industries.Gain in-depth insight of the ecosystem of partners in the Conglomerate and Energy industry.Proactively leads a jointly partner planning process that develops mutual...
-
Technical Training Jr. Specialist
6 hours ago
Taguig, National Capital Region, Philippines AECOM Full timeCompany Description Work with Us. Change the World.At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world's...
-
Partner Business Development Specialist
6 hours ago
Taguig, National Capital Region, Philippines Prime Technology Specialist Incorporated Full timeJob Description: (Actual Duties and Responsibilities)• Understanding and getting insight into local ecosystem strategies, partner development and operations, steer potent requirements, and influence partners' strategies, businesses, and operation, to establish and strengthen relationship with partner's team, and help extend more revenue.• Conduct market...