Assistant Manager, Driver Operations

Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team

The Regional Operations Center of Excellence (CoE) department. CoE focuses on driving best practices, innovation and operational excellence across the markets, ensuring alignment with our goals and delivering exceptional customer and partner experiences. We are a team that:

• Celebrate collaboration and support and mutual respect.
• Is passionate about creating and ensuring value for our driver and merchant partners.
• Aim to do excellent and meaningful work with the clarity of thought and creativity execution.
• Help influence the operations efficiency of the company, especially involving that of our driver and merchant partners.

Get to Know the Role

We are looking for an Assistant Manager for our Regional Center of Excellence (COE) for Driver Operations, based in Pasig, Philippines. You will report directly to one of the Leads of Regional Center of Excellence for Driver Operations. You will offer an exciting opportunity to lead and optimize driver operations across our regional network.

You will be onsite and the office is in Pasig City.

The Critical Tasks You Will Perform

• Process Optimization: Design and optimize scalable, tech-enabled processes for driver operations.
• Data-Driven Insights: Analyze operational data and qualitative feedback to identify inefficiencies, surface opportunities, and make strategic recommendations.
• Stakeholder Collaboration: Build strong relationships with Country Operations Teams, Cross-Functional Teams, Product Owners, and Vendor Partners to align priorities and ensure seamless execution.
• Vendor Management: Oversee vendor performance, implement best practices, and ensure consistent delivery across countries and verticals (PayOps, Quality, and Training).
• Project Leadership: Lead key projects to re-engineer processes, introduce innovations, and drive improvements across the driver journey.
• Change Management: Act as a change agent to drive adoption of new processes and tools within the team and across markets.
• Reporting and Accountability: Harmonize priorities, align OKRs, and drive cross-functional accountability to ensure delivery of initiatives.

Qualifications

What Essential Skills You Will Need

• Bachelor's degree in Industrial Engineering, Business Administration, Management Engineering, Operations Management, or a related field.
• 3–4 years of relevant experience in process design, operations management, or a similar role; regional or global operations experience.
• Proven track record in designing scalable processes and driving operational efficiency.
• 4+ years of experience in e-commerce, FinTech, or platform ecosystems, with exposure to fast-scaling operations.
• Basic proficiency in SQL for querying data and supporting analytical decision-making.
• Familiarity with process improvement methodologies (e.g., Lean, Six Sigma) and the ability to apply structured approaches to streamline workflows and enhance efficiency.

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.