Virtual Front Desk Representative

3 days ago

Mandaluyong City, National Capital Region, Philippines Vector Outsourcing Solutions Phils. Full time ₱360,000 - ₱600,000 per year


Salary: 30,000- 50,000 PHP/ month

Job Description:

  • Responding to chats, inbound calls and outbound calls to patients, providers, and Healthcare Insurance companies regarding inquiries, appointments, and data verification.
  • Responding to Emails and Managing Voicemail and providing administrative support that includes data entry, record management, and time-keeping.
  • Obtaining medical history by navigating through different Electronic Medical Records Systems.
  • Entering Patient Information using EHR
  • Maintaining database records
  • Collecting payment for cashpay/ copay/ deductibles
  • Strictly adhering and complying with the HIPAA policy.

Minimum Qualifications:

  • Graduate of Bachelor's Degree (preferably in Medical, but not required)
  • Consultancy basis minimum of 6 months consultancy contract (subject for renewal)
  • 1 year BPO/ Call Center experience/ related experience (preferred, but not required)
  • Must have excellent English communication skills, both written and oral
  • Preferably with Prior Authorization and Medical Virtual Assistant experience
  • Preferably with EMR/EHR experience and knowledge with Medical Insurance
  • Willing to work in shifting schedules, mostly night shift
  • Able to Work From Home, must have reliable internet connection

Others:

  • Equipment/ company computer is provided

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