Supervisor, Quality Assurance

2 days ago

Manila, National Capital Region, Philippines Conduent Full time ₱1,200,000 - ₱2,400,000 per year
Description

Job Track Description:

  • Requires broad technical expertise and industry knowledge.
  • Accountable for functional, operational, and/or program management.
  • Assists others in achieving goals.
  • Manages performance appraisals and pay reviews.
  • Manages training for 3 or more employees.
  • Manages hiring and termination actions.

General Profile

  • Supervises daily tasks of complex business, technical support, or production teams.
  • Responsible for the success of the team.
  • Works within established precedents and practices.
  • Examines information to solve ongoing problems.
  • Ability to perform work unsupervised.

Functional Knowledge

  • Has a comprehensive understanding of a range of processes, procedures, systems and concepts in own field.

Business Expertise

  • Understands how to coordinate efforts across teams to achieve goals.

Impact

  • Impacts the quality of the tasks performed or services provided by the team.

Leadership

  • Provides daily team supervision. (e.g., coaching on performance, coordinating activities, checking on quality, and work progress)

Problem Solving

  • Solves problems and evaluates possible solutions using technical experience and precedents.

Interpersonal Skills

  • Uses tact to exchange ideas and information concisely and rationally.

Responsibility Statements

  • Evaluates team performance.
  • Educates the team to improve soft skills, technical skills, and business Domain Knowledge.
  • Identifies future learning education opportunities.
  • Assists in transitions.
  • Prepares baseline performance parameters at onshore locations.
  • Creates a road map for quality improvement.
  • Supports hiring needs.
  • Manages the operation of the total quality management (TQM) program.
  • Supports the development of systematic approaches for assuring high-quality services that meet customer needs.
  • Develops program communications to employees.
  • Develops training and related reward systems.
  • Develops and implements key process improvement efforts and influences cross-functional efforts.
  • Develops systematic approaches for assuring high-quality services.
  • Influences the interface of key activities within the functions of the organization.
  • Supports the hiring of team members and performs performance reviews.
  • Performs other duties as assigned.
  • Complies with all policies and standards.

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