documentation team lead

2 weeks ago

Bacoor A, Philippines in1go technologies Full time ₱900,000 - ₱1,200,000 per year
  1. Delivery Documentation

◦ Collect, verify, and process physical or digital proof of delivery (e.g., signatures, photos, e-signatures) from recipients.

◦ Ensure all PODs are accurate, legible, and include required details (recipient name, date, time, delivery condition).

  1. Data Entry & Record-Keeping

◦ Input POD information into company systems (e.g., TMS, ERP) in real time or within specified deadlines.

◦ Maintain organized digital/physical files of PODs for auditing, dispute resolution, or customer inquiries.

  1. Dispute Resolution Support

◦ Assist in investigating delivery issues (e.g., missing PODs, recipient claims of non-delivery) by retrieving and analyzing documentation.

◦ Collaborate with drivers, customer service, and operations teams to resolve discrepancies promptly.

  1. Compliance & Quality Control

◦ Ensure adherence to company policies, industry regulations, and customer requirements for POD handling.

◦ Conduct regular checks to validate the completeness and accuracy of POD records.

  1. Communication

◦ Coordinate with drivers to collect missing PODs or clarify delivery details.

◦ Respond to internal/external requests for POD copies or status updates in a timely manner.

  1. Process Improvement

◦ Identify inefficiencies in POD workflows and suggest solutions (e.g., digital tools, training) to enhance accuracy and speed.

Requirements

  • Strong attention to detail and organizational skills.

  • Proficiency in basic computer applications (MS Office, data entry software).

  • Ability to work under deadlines and handle multiple tasks.

  • Good communication skills (verbal and written).

  • Familiarity with logistics or delivery operations is a plus.

Job Type: Full-time

Work Location: In person

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