Call Center Agent-UP Technohub-October 7 Start Date
5 days ago
About the role
We're looking for a dedicated Call Center Agent to join our dynamic team at GDV BUSINESS SERVICES CO.' in our Quezon City Metro Manila office. As a Call Center Agent, you will be responsible for providing exceptional customer service and support to our clients. This is a full-time position with opportunities for growth and development within the company.
What you'll be doing
- Respond to inbound customer inquiries and requests via phone, email, and chat
- Provide efficient and effective solutions to customer issues
- Maintain accurate and detailed records of customer interactions
- Identify and escalate complex or sensitive customer concerns
- Contribute to the continuous improvement of our customer service processes
- Adhere to company policies, procedures, and service level agreements
What we're looking for
- 1-2 years of experience in a customer service or call center role
- Excellent communication and interpersonal skills
- Strong problem-solving and critical thinking abilities
- Proficiency in English, both written and verbal
- Ability to work in a fast-paced, dynamic environment
- Commitment to providing exceptional customer service
What we offer
- Competitive salary and performance-based bonuses
- Comprehensive healthcare and insurance benefits
- Opportunities for career advancement and skills development
- Flexible work arrangements and work-life balance initiatives
- Collaborative and supportive team environment
Apply now for this exciting opportunity
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