Call Center Agent-UP Technohub-October 7 Start Date

5 days ago

Caloocan City, National Capital Region, Philippines GDV BUSINESS SERVICES CO. Full time ₱150,000 - ₱250,000 per year

About the role

We're looking for a dedicated Call Center Agent to join our dynamic team at GDV BUSINESS SERVICES CO.' in our Quezon City Metro Manila office. As a Call Center Agent, you will be responsible for providing exceptional customer service and support to our clients. This is a full-time position with opportunities for growth and development within the company.

What you'll be doing

  • Respond to inbound customer inquiries and requests via phone, email, and chat
  • Provide efficient and effective solutions to customer issues
  • Maintain accurate and detailed records of customer interactions
  • Identify and escalate complex or sensitive customer concerns
  • Contribute to the continuous improvement of our customer service processes
  • Adhere to company policies, procedures, and service level agreements

What we're looking for

  • 1-2 years of experience in a customer service or call center role
  • Excellent communication and interpersonal skills
  • Strong problem-solving and critical thinking abilities
  • Proficiency in English, both written and verbal
  • Ability to work in a fast-paced, dynamic environment
  • Commitment to providing exceptional customer service

What we offer

  • Competitive salary and performance-based bonuses
  • Comprehensive healthcare and insurance benefits
  • Opportunities for career advancement and skills development
  • Flexible work arrangements and work-life balance initiatives
  • Collaborative and supportive team environment

Apply now for this exciting opportunity

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