Service Technical Support Engineer

Join a High-Performance Culture That Drives Innovation and Excellence

At Vertiv , we don't just hire talent—we cultivate leaders who drive innovation and engage teams to push the limits of what's possible. As a global leader in critical digital infrastructure , we are scaling up to meet the demands of AI, data centers, and next-gen technology —and we need bold, high-performing individuals like YOU to take us to the next level.

Why Vertiv?

• High-Performance Culture: We empower you to think big, execute with excellence, and deliver impact . Our performance-driven mindset rewards those who challenge the status quo and drive meaningful change. Over 50 CEO Awards are given annually to recognize top talent moving the needle forward.
• Leadership Without Limits: Leadership at Vertiv goes beyond just titles—it's about accountability, trust, and ownership . Our leaders engage and drive with collaboration, innovation, and customer-centric thinking , setting the foundation for an action-focused culture .
• Limitless Growth & Learning: We believe in continuous development. Whether through rotational programs or high-impact projects , you'll have the opportunity to expand your expertise and grow your career .
• A Place for Everyone: Our commitment to inclusion ensures that all employee's unique strengths and perspectives are valued. Your voice matters, your growth is prioritized, and your success is celebrated.

Vertiv is hiring a Service Technical Support Engineer to support our rapid business expansion, we are creating a high-impact position focused on embedding service readiness into the New Product Development and Introduction (NPDI) process across our Power and Thermal product portfolios — including UPS, STS, Batteries, Switchgear, Busway, CRAC units, chillers, and liquid cooling systems.

ROLE OVERVIEW:

This role is ideal for a hands-on engineer who can proactively identify service gaps, drive cross-functional coordination, and build repeatable, scalable processes that ensure all products are launch-ready from a service perspective. You will play a key role in closing the loop between engineering and service — improving maintainability, documentation, spare parts planning, and long-term field support for mission-critical infrastructure.

Key Responsibilities:

NPDI Responsibility

• Attend NPDI meetings outside standard hours.
• Assign appropriate Tech Support SMEs as technical advisors for each NPDI process.
• Document meeting minutes and track key deliverables across phase gates.
• Identify and escalate risks that may impact gate sign-off.
• Evaluate serviceability risks and opportunities at early product development stage.
• Spare parts list creation and entry in the system.
• Develop and recommend spare crash kits.
• Draft maintenance Scope of Work documents and review user manuals and procedures
• Drive and maintain a Service Readiness Checklist that becomes an NPDI gate requirement
• Maintain R&D contact records and serve as a conduit for escalations.
• Support technical documentation
  Get field feedback from product installation, testing and commissioning for evaluation and improvement

EOL Responsibilities

• Coordinate end-of-life (EOL) processing.
• Draft and distribute EOL communications.
• Identify SKUs being retired and build contact lists.
• Create spare parts lists for EOL.
• Develop crash kits to support EOSL inventory clearance.
• Monitor spares consumption and flag risks during EOL.
  Track install base and recommend stock reallocation to high-demand regions.

Required Skills & Experience

• Bachelor's degree in Mechanical or Electromechanical Engineering (or related discipline).
• 3+ years experience in product development, field service engineering, or technical support — ideally in Mechanical or Industrial equipment.
• Solid understanding of NPDI or NPI process, particularly from serviceability and lifecycle management perspective.
• Strong collaboration and communication skills to work across departments and regions.
• Experience with technical documentation, service manuals, and BOM structuring.
  Familiarity with tools like SolidWorks, AutoCAD, Windchill, or SAP a plus.

The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Think Big and Execute
• Act With Urgency
• Own It
• Drive Continuous Improvement
• Promote Transparent and Open Communication
• Learn and Seek Out Development
• Foster a Customer-First Mindset
• Lead by Example