Service Desk Specialist

7 days ago

Bonifacio Global Metro Manila, Philippines BCS Information Technology Corp. Full time ₱900,000 - ₱1,200,000 per year

Required Qualifications :

·       Minimum of 3 years of experience in an IT support role, with at least 2 years in a Level 2 support position.

·       Strong knowledge of Windows and/or macOS operating systems, including installation, configuration, and troubleshooting.

·       Experience with Microsoft 365 and other common desktop applications.

·       Proven experience with Microsoft's cloud ecosystem, including Azure Virtual Desktop (AVD), SharePoint, and OneDrive.

·       Solid understanding of network concepts and technologies (TCP/IP, DNS, DHCP, VPN).

·       Experience with Active Directory, user account management, and basic server administration.

·       Excellent troubleshooting and problem-solving skills, with the ability to analyze complex technical issues.

·       Strong communication skills, both verbal and written, with the ability to explain technical information to non-technical users.

·       Ability to work independently and as part of a team, with a strong sense of ownership and accountability.

·       Experience using service desk ticketing systems (e.g., ServiceNow, Zendesk, Jira).

Customer-focused attitude with a commitment to providing high-quality support.

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