Non-Voice Agent

2 days ago

Makati City, National Capital Region, Philippines Security Bank Corporation Full time ₱1,200,000 - ₱2,400,000 per year

About the Role

As a
Non-Voice Agent
, you are responsible for performing collections activities through attending to routers filed in CRM using the bank's tools and devices and documents all transactions into the collections system. The purpose of this role is to resolve customers' needs and concerns, collect due amounts and ensure client information in the database is accurate and up to date.

How you'll contribute

  • Receive router via CRM, adhere to their needs and concerns, and conduct collections actions according to the collections workflow.
  • Review client information using the collections system and other resources provided by the department
  • Answer client questions and provide support in resolving complaints, concerns and issues.
  • Ensure accurate documentation of all transaction information into the collections system.
  • Update database with all newly acquired client information (phone, address, employer, etc.) in a timely and correct manner.
  • Recommend adjustments/reversal on accounts through emails and the collections system to clean up the accounts of clients that have fully settled, or to comply with the process where client has availed, in compliance with the collections process.

What we're looking for

  • With at least 1-3 year relevant work experience
  • Good verbal and written communication skills
  • Excellent interpersonal skills and ability to adjust and interact with all levels of personnel
  • Multitask Oriented organized, set priorities and meet deadlines and take pride in one's work.
  • Excellent eye for details
  • Must have good critical thinking skills and exercise sound judgement

About Security Bank

Security Bank is one of the Philippines' best capitalized private domestic universal banks. Established in 1951 and publicly listed with the Philippine Stock Exchange (PSE:SECB) in 1995, our major businesses cover retail, corporate, commercial, and business (MSME) banking.

We're recognized as an Employer of Choice in Philippine banking by various award-giving bodies for our values-based culture, industry-leading engagement and benefits, and commitment to work-life balance.

Most recently, we ranked as the #2 best employer in the Philippines and #54 globally on the prestigious Forbes' World's Best Employers 2023 list.

At Security Bank, our approach to Human Capital Management (HCM) is embodied by our Employee Value Proposition (EVP): "YOU matter."

Start your BetterBanking career with us today.

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