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Renewals Specialist

20 hours ago

Makati National Capital Region Manila Philippines Booth and Partners Full time

The impact you will have:As a Renewals Specialist, you will be a trusted problem solver and advocate for both customers and internal sales teams. You will play a critical role in ensuring renewal experiences are smooth, accurate, and value -driven by proactively identifying risks, resolving complex issues, and navigating vendor and system challenges. Your work will directly influence customer retention, revenue continuity, and operational efficiency.What you'll do:Serve as the primary point of coordination for renewal opportunities, partnering closely with sales, vendors, and internal stakeholders to remove obstacles and keep renewals on trackProactively identify and resolve issues related to pricing, entitlement, contract terms, data discrepancies, or vendor nuances before they impact the customerCommunicate clearly and confidently with external partners (vendors and manufacturers) to source accurate information, escalate issues, and negotiate viable solutionsAnalyze renewal scenarios to determine the best path forward, balancing customer needs, commercial outcomes, and system constraintsExecute renewal transactions in Salesforce while ensuring accuracy, completeness, and alignment with customer expectationsAct as a subject matter expert on renewal processes, advising sales on best practices and guiding them through non -standard or complex renewal situationsPartner with presales and other internal resources to ensure customers receive the right solution and maximum value at renewalMaintain high standards of data integrity and reporting, understanding how accuracy directly impacts downstream teams and customer experienceContinuously identify process gaps, inefficiencies, or recurring issues and contribute ideas that improve customer experience, systems, and renewal workflowsAdapt quickly to changing vendor requirements, tools, and customer needs while maintaining service quality and responsiveness. RequirementsAt least 2–4 years of professional experience in a customer -facing, operations, sales support, or account management role (technology, reseller, or distributor experience preferred)A strong problem -solving mindset, you enjoy untangling ambiguity, asking the right questions, and finding practical solution.Demonstrated ability to manage multiple priorities while maintaining accuracy and follow -throughClear, professional communication skills with the ability to explain complex information simply and effectivelyResourcefulness and persistence when navigating systems, vendors, or non -standard requestsComfort working with data and systems (Salesforce, SAP, or similar tools are an asset)Proficiency with Microsoft Outlook, Teams, and ExcelA collaborative, customer -first attitude with a continuous improvement mindsetHigh level of accountability, curiosity, and willingness to learnBenefitsWhat We Offer: Great Place to Work -Certified Company Premium HMO Holistic employee experience Work from Home setup Rewards and incentives Monthly engagement activities Career advancement opportunities Paid referral program