Senior Technical Support Engineer

14 hours ago

Manila, National Capital Region, Philippines Finastra Full time ₱80,000 - ₱120,000 per year
Who are we?

At Finastra, we are a dynamic global provider of open finance software solutions, dedicated to expanding access to financial services. Our innovative applications span Lending, Payments, Treasury and Capital Markets, and Universal Banking. Proudly serving over 8,000 customers, including 45 of the world's top 50 banks, we aim to boost financial inclusion for all. Join us and be part of a vibrant company that embraces diverse perspectives, and is committed to doing well by doing good.

The Senior Technical Engineer serves as a subject matter expert, bridging the gap between client needs and technical solutions. You'll lead investigations, mentor peers, and contribute to product enhancements while ensuring exceptional customer experiences. This role demands deep technical knowledge, strategic thinking, and the ability to work independently in high-stakes environments.

Key Responsibilities
  • Act as a technical lead in resolving complex client issues, ensuring timely and effective solutions
  • Reproduce and analyze reported problems in Finastra environments, conducting root cause analysis and delivering innovative fixes
  • Collaborate with cross-functional teams to drive resolution and continuous improvement
  • Participate in client meetings to accelerate issue resolution and maintain strong relationships
  • Validate defect fixes and contribute to quality assurance and beta testing efforts
  • Develop scripts, technical documentation, and best practices to support internal and client teams
  • Escalate critical issues and provide strategic input to leadership and product teams
Requirements and Qualifications
  • Bachelor's degree in Computer Science, Mathematics, Business IT, or a related field
  • Extensive experience in C/C++, with strong debugging skills across platforms (Visual Studio, Solaris Studio, Eclipse)
  • Proficiency in SQL, Java, and C#
  • Solid understanding of Solaris, Linux, and advanced expertise in Windows OS. Familiarity with JMS (ActiveMQ) and Tomcat is a plus
  • Excellent communication skills in English-both written and verbal
  • Strong analytical mindset, attention to detail, and a customer-first approach
  • Proven ability to work independently and lead within a collaborative, client-facing environment
We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we uphold:

• Flexibility: Enjoy unlimited vacation, based on your location and business priorities. Hybrid working arrangements, and inclusive policies such as paid time off for voting, bereavement, and sick leave.

• Well-being: Access Confidential one-on-one therapy through our Employee Assistance Program, find support from our network of Wellbeing Champions and Gather Groups, and a calendar of monthly events and initiatives designed to help you thrive - Inside and Outside of work.

• Medical, life & disability insurance, retirement plan, lifestyle and other benefits*

• ESG: Benefit from paid time off for volunteering and donation matching.

• DEI: Participate in multiple DE&I groups for open involvement (e.g., Count Me In, , , , ).

• Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.

• Recognition: Be part of our global recognition program, Finastra Celebrates, and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best.

*Specific benefits may vary by location.

At Finastra, each individual is unique, bringing their own ideas, thoughts, cultural beliefs, backgrounds, and experiences together. We learn from one another, embrace and celebrate our differences, and create an environment where everyone feels safe to be themselves.

Be unique, be exceptional, and help us make a difference at Finastra

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