CSR | Billings

19 hours ago

Cebu City, Central Visayas, Philippines People Matter PH Full time ₱300,000 - ₱360,000 per year

Customer Service Representative (Billings)

Cebu City

Night Shift, On-Site (Fixed Weekends-Off)

Job Summary:

We're looking for a Customer Service Representative to handle mortgage-related inquiries and billing concerns. The candidate must have strong communication skills, at least 2 years of BPO experience in financial or billing accounts, and a commitment to delivering excellent service.

Key Responsibilities:

  • Manage inbound and outbound calls for mortgage servicing inquiries
  • Assist customers with loan balances, payments, escrow, and interest rate questions
  • Resolve customer issues promptly and professionally
  • Educate customers on mortgage processes and available options
  • Accurately document all customer interactions
  • Work with internal teams for timely issue resolution
  • Ensure compliance with mortgage servicing regulations
  • Meet performance goals for quality, satisfaction, and productivity

Qualifications:

  • College graduate or completed college-level education (required)
  • Minimum 2 years of BPO experience in billing or financial accounts (required)
  • Excellent English communication skills
  • Strong attention to detail, analytical, and problem-solving skills
  • Basic computer navigation skills
  • Experience in billing and collections is a plus

Job Type: Full-time

Pay: Php25, Php30,000.00 per month

Benefits:

  • Health insurance
  • Life insurance
  • Paid training

Ability to commute/relocate:

  • Cebu City: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

  • What is your expecting salary?

Work Location: In person

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