Senior Onboarding Consultant

Lead Transformations in Global Software for Social Good

Our client is rewriting the code of philanthropy through world-class nonprofit software that drives measurable impact. Powering $18B in annual giving and supporting over 170,000 organizations, they deliver purpose-built platforms for fundraising, case management, and corporate social responsibility. Their award-winning solutions, recognized by TrustRadius and G2, prove that technology can be both powerful and purposeful. At our client's team, innovation scales with impact-empowering doers of good worldwide to raise more, give smarter, and transform lives through digital-driven change.

What You'll Do in This Role

Be part of our client's team as a Senior Onboarding Consultant and take ownership of the full client onboarding process-from kickoff to platform configuration, stakeholder training, and live event support. You'll juggle multiple Giving Day projects while ensuring a seamless, client-focused experience that drives lasting impact.

Career Snapshot

Employment type: Full-time

Shift: 9:00 AM - 6:00 PM CST

Work setup: Hybrid, Makati

What's In It for You

• Day 1 HMO coverage with free dependent
• Competitive salary package
• Night differential pay to maximize your earnings
• Hybrid work arrangement
• Prime office location in Makati (easy access to MRT stations, restaurants, and banks)
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Free 24/7 access to our office gyms with a physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives
• Standard government and Emapta benefits
• 20 annual leaves, 5 convertible to cash
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

What You Bring to the Table

• At least 4 years' experience in onboarding, client implementation, or SaaS training
• Strong background in managing complex timelines and multiple projects
• Excellent verbal and written English communication skills
• Hands-on experience with project management tools (Salesforce, , Certinia preferred)
• Ability to work independently, manage client expectations, and troubleshoot issues
• High attention to detail and solid documentation habits

Nice-to-haves:

• Experience with fundraising platforms or Giving Day events
• Familiarity with nonprofits, higher education, or peer-to-peer fundraising

Where You'll Make an Impact

• Manage 4-10 Giving Day projects at a time
• Oversee the entire client onboarding and implementation process
• Configure platforms and lead stakeholder training
• Provide live event support, including same-day assistance during Giving Days
• Communicate, facilitate, and manage client expectations effectively
• Deliver documentation and maintain high-quality project standards

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra