IT Support Engineer

1 day ago

Cebu City, Central Visayas, Philippines Centrics Networks Full time $40,000 - $60,000 per year

1 day ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features. Responsible for planning, designing, and implementing system-related solutions that meet client requirements, whether onsite or remotely. Responsible for installing, configuring, and maintaining operating systems, application software, and system management tools.

Perform routine system patching, backup, and preventive maintenance. Maintain software and security updates on endpoints and servers to protect against vulnerabilities and ensure compliance with organizational standards. Respond to alerts and incidents, diagnose problems, and take corrective actions to minimize disruptions.

Investigate system-related issues, conduct root cause analysis, and collaborate with other teams to resolve issues, ensuring resolution within SLA.Escalate critical incidents to higher-level support or specialized teams as needed and ensure timely resolution. Maintain comprehensive records of incidents, changes, and resolutions for future reference and reporting. A member of a team of engineers that performs 24x7 standby duties on a rotational basis.

Handle after office hours escalation, if necessary, either onsite or remote. Required to attend vendor-sponsored training to ensure that product knowledge and skills are always updated. QUALIFICATIONSBachelor's degree in Electronics Engineering, Computer Engineering, Information Technology, or other IT-related courses.

Minimum of 1 years of experience in a SI environment and/or managing infrastructure systems. Knowledgeable in Windows, Linux, VMware, and Storage Infrastructure. Vendor specific certificates such as Dell, HP, Huawei, etc., will be advantageous.

Knowledge of infrastructure best practices, system technologies, operational processes, and system engineering methodologies. Good interpersonal and communication skills with the ability to explain technology from a customer perspective. Good project management and troubleshooting skills.

Basic network knowledge is required. Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

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