Application Support Level II

3 days ago

Manila, National Capital Region, Philippines Arch Global Services Philippines Full time ₱900,000 - ₱1,200,000 per year

Job Summary

The Application Support Analyst Level is responsible to operational support and management of various business applications across the enterprise.

This role will be responsible for monitoring, troubleshooting, upgrading and implementing carious software application for a thriving reinsurance company. This position will work in concert with IT team to ensure all applications are operating and running properly and serving the need of the business.

This role will need flexible work shift options to support teams in US, Bermuda, and Europe.

Job Responsibilities

  • Provide technical support on all internal and external applications.
  • Ability to troubleshoot complex software related issues and resolve issues in a timely and efficient manner.
  • Analyze, resolve and/or accurately reassign IT related problems and issues.
  • Work cross-functionally on software implementation, upgrade, and change order projects.
  • Document tasks/activities within the ITSM (i.e. Service Now, JIRA) system to ensure conformance with IT, SDLC, and security standards and requirements.

Required Skills

  • Technical Skills:
    Application support
    ,
    System Configuration Support, Windows Operating System, Active Directory (AD), Citrix, Microsoft Azure, Remote Support (Log Me In 123/Team Viewer)
  • Good to have:
    Exchange/Outlook/Office 365, LAN/WAN Network Technologies, DNS/DHCP, Network Shared Drives / SharePoint
  • Must have 3 or more years working with reinsurance software applications.
  • Experience troubleshooting software applications.
  • Excellent communication and verbal/written skills with the ability to interact with a diverse group of stakeholders.
  • Software Implementation experience is a plus. Strong understanding of the Windows Operating System. Experience documenting processes and procedures as it pertains to software applications and implementations

Education

BS in Computer Science, Engineering, Mathematics, Economics, Information Management, Statistics, or other IT related fields.

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