Healthcare Account Operations Director

1 day ago

Pasig, National Capital Region, Philippines ResultsCX Full time $90,000 - $120,000 per year

The Account Operations Director is a client services role that uses an understanding of our client's business objectives to manage their customer service strategies, solve client problems, and expand our opportunities for revenue growth. In this role, you will:Liaise with Client Executives as a key point of contact, communicating account strategy to our internal team and driving success. Be responsible for existing account development and financial ownership for multiple client programs.

Submit weekly summaries to the Leadership Team and client management. Systematically identify issues with client programs and correct them. Analyze back-end data to determine profitable segments.

Ensure business performance and campaigns remain profitable for Results and the client. Monitor project launches to ensure all components are completed successfully. Grow account volume and determine additional lines of business within the client.

Develop strategies to make client programs more profitable. Understand all functional areas to assist in streamlining operations functions to ensure the account's success. We are looking for someone who:Can bring a minimum of 7 years of progressive management and leadership of project and implementation teams.

Has earned a Bachelor's Degree in Business or a related field. Has solid experience in a call center or BPO company working directly with client management supporting a Healthcare account/clients.Accomplishes goals in a timely, productive, and fiscally responsible manner. Can grasp concepts and effectively communicate them to staff.

Focuses on continuous improvement and operational optimization. Works effectively in a constantly changing environment. Will be open to travel up to 50% based on client needs and location.

Can work remotely when not at a specific site. This position can be based in a number of locations, to be discussed.

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