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customer service assistant
18 hours ago
About the role
Are you a motivated, customer-focused individual looking to kick-start your career in the dynamic insurance industry? International Marketing Group (IMG) Insurance Brokers Corp. is seeking a talented Customer Service Assistant to join our team in Makati City, Metro Manila. This full-time role is open to fresh graduates, offering an exciting opportunity to gain hands-on experience and develop your skills in a thriving professional environment.
What you'll be doing
- Providing exceptional customer service to our diverse client base, handling inquiries, and resolving issues in a timely and efficient manner
- Assisting with the processing of insurance applications, claims, and other administrative tasks
- Maintaining accurate records and documentation
- Coordinating with internal teams to ensure seamless service delivery
- Participating in team meetings and contributing to the continuous improvement of our customer experience
What we're looking for
- Strong communication and interpersonal skills, with the ability to interact effectively with customers and colleagues
- Excellent problem-solving and critical thinking abilities
- Proficiency in Microsoft Office suite (Word, Excel, PowerPoint)
- A customer-centric mindset and a genuine desire to help others
- Flexibility and adaptability to thrive in a fast-paced, dynamic environment
- Positive attitude and a willingness to learn and grow
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