L3 IT Support Technician | AU

3 days ago

Pasig, National Capital Region, Philippines Staff Domain Inc. Full time ₱40,000 - ₱120,000 per year
Set-up and Location: Work From Home | Philippines
Work Schedule: 7:00 AM to 4:00 PM (QLD) | 5:00 AM to 2:00 PM (PH)
Employment Type: Full-time

Ready to take your IT career to the next level?

As a Level 3 IT Support Technician, you'll be the go-to expert for complex escalations and system improvements, ensuring smooth technical operations. You'll work closely with the Service Desk Coordinator and Projects team, handling advanced issues, driving automation, and providing mentorship to junior technicians.

This role is ideal for someone with deep technical expertise, strong problem-solving skills, and a passion for optimizing systems and processes.

What You'll Do:
You'll be the kind of person who:

You'll be the kind of person who enjoys getting things done and doing them right. In this role, you will:

  • Resolve advanced support tickets escalated from the Level 2 team.
  • Provide expert-level support across Microsoft 365, Azure AD, Defender, Intune, and SharePoint.
  • Deploy, configure, and manage both on-premise and cloud infrastructure.
  • Manage firewalls, VLANs, site-to-site VPNs, and other complex network setups.
  • Utilize automation tools such as RMM, PowerShell, and ImmyBot to streamline recurring technical tasks.
  • Support phone systems (3CX or similar platforms).
  • Maintains and continuously improves internal and client documentation.
  • Assists in project delivery and implementation as required.
RequirementsWhat You'll Bring
We're looking for someone who:
  • Has 3+ years of experience in an MSP or equivalent Level 2/3 technical support environment.
  • Is confident managing Azure AVD, FSLogix, networking, firewall configurations, and server administration.
  • Can prioritise and manage multiple tasks within defined SLAs, collaborating closely with the Service Desk Coordinator.
  • Possesses excellent communication skills, both written and verbal — and isn't afraid to pick up the phone to speak with clients.
  • Takes ownership and accountability, ensuring work is completed to a high standard.
  • Values teamwork, integrity, and continuous improvement.
  • Holds Microsoft certifications or an IT-related degree (completed within the last 5 years).
  • Holds a valid Australian driver's licence (occasional onsite visits may be required).
Nice-to-Haves
  • Hands-on experience with Veeam, UniFi/UISP, ConnectWise Manage/Automate.
  • Familiarity with Group Policy and Active Directory environments.
  • Passion for automation, documentation, and process optimisation.
BenefitsWhy You'll Love Working Here

HMO, Dental, and Life Insurance for you and one free dependent from day one (with the option to enroll additional dependents)
Paid Leaves: Birthday, Vacation, Medical, and Maternity (up to 6 Vacation Leaves are convertible to cash on your anniversary)
Employee Engagement Activities: Year-End Party, Family Day, Team Building, and more

Let's Talk If you're thinking "this sounds like me"—it probably is. Click apply.

We can't wait to meet you.

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