Contact Center Specialist

21 hours ago

Quezon City, National Capital Region, Philippines Patra Corp Full time

About Patra

Patra is a leading provider of technology-enabled insurance outsourcing services and AI-powered software solutions. Patra powers insurance processes by optimizing the application of people and technology, supporting insurance organizations as they sell, deliver, and manage policies and customers through our PatraOne platform. Patra's global team of over 6,500 process executives in geopolitically stable and democratic countries that protect data allows agencies, MGAs, wholesalers, and carriers to capture the Patra Advantage – profitable growth and organizational value.

About this job

The PH Call Center Specialist will support a high-level management team for a US based insurance company.

Patra Core Competencies:

  • Knows the Business
  • Leads Others
  • Accountable
  • Team Player

Core Duties by Competency:

Knows the Business

  • Manage and respond to emails and inbound/outbound calls in a call center environment
  • Process and document mortgage changes
  • Send, receive and manage all necessary forms and documents via email or fax
  • Accurate data entry
  • Loves to research
  • Comfortable with tools/ platforms
  • Goal Oriented
  • Voice Support Experience
  • Email/ ticketing experience

Leads Others

  • Send forms to new customers and provide guidance as needed to process customers' needs

Accountable

  • Properly document customer requests and actions taken to resolve the request
  • Provide necessary information to carrier per client guidelines

Team Player

  • Excellent English verbal and written communication skills
  • Communicate effectively with clients and team members

Minimum Requirements

  • College graduate
  • 1-2 years call center experience
  • Previous U.S. Personal Lines insurance knowledge is an advantage
  • Excellent computer/ internet/ Microsoft skills
  • Outlook calendar and management scheduling
  • Experience with Zendesk, EGBAR, ECHO, Occu Net, Office 365 (Outlook and MS Teams, and Unity, preferred but not required

Working Conditions

  • Function efficiently in a call center environment
  • Ability to work night shift
  • Minimum internet speed of 25 mbps download and 25 mbps upload; Directly connected into modem; No satellite

Work Standards

Interpersonal Skills:

  • Demonstrates the ability to work well with Patra colleagues and clients and with external organizations

Promotes Culture of Respect & Safety:

  • Demonstrates commitment to personal responsibility and value for safety and respect; Communicates concerns
  • Uses and promotes safe respectful behaviors based on training and lessons learned

Subject to and expected to comply with all applicable Patra Corp policies and procedures

Patra Corporation is an equal opportunity employer committed to celebrating diversity and creating a safe and inclusive environment for all employees.

Job Type: Full-time

Pay: Php30, Php35,000.00 per month

Benefits:

  • Work from home

Work Location: In person

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