Training & Content Specialist

1 day ago

Manila, National Capital Region, Philippines CEF Solutions Inc. Full time ₱600,000 - ₱800,000 per year

Job Summary:

The Training & Content Specialist is responsible for creating, maintaining, and optimizing knowledge base content, FAQs, and training materials for Midea Canadas call center. This role ensures call center agents have accurate, upto-date, and easy-to-understand resources while supporting training programs for new product launches. The specialist will also improve existing knowledge base resources, leverage CRM systems, and use AI solutions to enhance content accuracy, accessibility, and agent efficiency. Industry knowledge and a data-driven approach will be applied to continuously improve agent performance and customer support outcomes.

Key Responsibilities:

  • Develop, update, and maintain knowledge base articles, FAQs, and SOPs for call center agents across all product categories and related brands.
  • Create comprehensive training materials and support programs for new product launches and assist in delivering training sessions to the contact center team.
  • Continuously review, improve, and optimize knowledge base content, FAQs, and support resources using AI tools and CRM insights.
  • Utilize CRM systems to ensure content and training materials are integrated, accessible, and aligned with workflows.
  • Ensure all content and training materials are accurate, consistent, and aligned with Midea Canadas policies and product information.
  • Monitor knowledge base and FAQ usage, training effectiveness, and CRM adoption, reporting insights to management.
  • Collaborate with product, customer support, and operations teams to ensure knowledge base, FAQs, and training materials reflect current processes and product offerings.

Qualifications & Skills:

  • Bachelors degree in communications, Business, Education, or related field.
  • Minimum of 23 years of experience supporting the consumer/home appliance industry is highly preferred.
  • Proven experience in content creation, knowledge management, and training support.
  • Experience creating FAQs and resources for multiple product categories and brands.
  • Strong written and verbal communication skills in English (French is preferred but not required).
  • Experience with CRM systems and integrating content or training materials into workflows.
  • Familiarity with call center operations and customer support processes.
  • Ability to simplify technical or product information for diverse audiences.
  • Strong organizational skills, attention to detail, and ability to manage multiple priorities.
  • Experience supporting or delivering training programs.

Key Competencies:

  • Accuracy and attention to detail
  • Clear and effective communication
  • Training and facilitation support skills
  • CRM proficiency and data-driven mindset
  • Experience leveraging AI tools to optimize knowledge base and resources
  • Analytical and problem-solving skills
  • Collaboration and teamwork
  • Proactive approach to process improvement

  • Digital Optimisation Specialist

    1 week ago

    Manila, National Capital Region, Philippines AMPED HQ PTY LTD Full time ₱1,200,000 - ₱2,400,000 per year

    Amped HQ is growing fastWe need the best of the best to come and contribute to our staff & clients.With unprecedented client and employee retention, Amped HQ is out to disrupt the industry in opportunities for both clients and employees. Bringing together the best talent, leadership & systems while fostering real relationships, personal & professional...

  • Paid Ads Specialist

    3 days ago

    Manila, National Capital Region, Philippines AMPED HQ PTY LTD Full time

    Amped HQ is growing fastWe need the best of the best to come and contribute to our staff & clients.With unprecedented client and employee retention, Amped HQ is out to disrupt the industry in opportunities for both clients and employees. Bringing together the best talent, leadership & systems while fostering real relationships, personal & professional...

  • Training Specialist

    3 days ago

    Manila, National Capital Region, Philippines PharmaLex Full time ₱900,000 - ₱1,200,000 per year

    Arbour Groupis looking for a full-timeTraining Specialistto join their client's organization- one of the leading organizations in the USA providing exterior and interior signage, graphics, and maintenance services, with a network of award-winning installation partners.The Training Specialist will be involved in designing, implementing, and evaluating...

  • Shift Supervisor

    2 weeks ago

    Manila, National Capital Region, Philippines Skills Hunt Consultancy (سكيلز هانت للاستشارات) Full time

    𝐍𝐨𝐰 𝐇𝐢𝐫𝐢𝐧𝐠 – 𝐏𝐞𝐭𝐫𝐨𝐜𝐡𝐞𝐦𝐢𝐜𝐚𝐥/𝐎𝐢𝐥 & 𝐆𝐚𝐬 (𝐉𝐮𝐛𝐚𝐢𝐥, 𝐊𝐒𝐀)𝑷𝒂𝒚𝒓𝒐𝒍𝒍 & 𝑽𝒊𝒔𝒂 𝑺𝒑𝒐𝒏𝒔𝒐𝒓𝒔𝒉𝒊𝒑: 𝑺𝑴𝑷 𝑪𝒐𝒏𝒕𝒓𝒂𝒄𝒕𝒐𝒓 (𝑳𝒐𝒏𝒈-𝒕𝒆𝒓𝒎)We're...

  • Content Specialist

    1 week ago

    Manila, National Capital Region, Philippines Thomson Reuters Full time ₱450,000 - ₱900,000 per year

    Content Specialist | Content OperationsThe Content Specialist participates in an Editorial or Content Operations team and assists in the creation and/or acquisition, preparation and delivery of assigned content and information for creating products and product functionality in all publication media (print or electronic).About The RoleIn this opportunity as...

  • Content Specialist

    5 days ago

    Manila, National Capital Region, Philippines TaskUs Las Pinas Full time ₱180,000 - ₱300,000 per year

    TaskUs Las Pinas is hiring a Full time Content Specialist role in Philamlife Village, NCR. Apply now to be part of our team.Job summary:Flexible hours availableExpected salary: ₱15,000 - ₱25,000 per month

  • Content Specialist

    1 day ago

    Manila, National Capital Region, Philippines Hammerjack Full time ₱1,200,000 - ₱2,400,000 per year

    Join Our Professional Community: Forge Connections, Shape Futures, Together, Powering Businesses WorldwideAre you ready to be part of a professional community that's powering businesses globally to save, grow and transform? Do you want to work with innovative technology, alongside talented professionals who share your passion for excellence? Look no further...

  • Content Technical Specialist

    5 days ago

    Manila, National Capital Region, Philippines Thomson Reuters Full time ₱900,000 - ₱1,200,000 per year

    Content Specialist, Primary Law Content Ops TeamElevate your career with Thomson Reuters as a Content Specialist, where technology meets legal contentto create groundbreaking solutions in the legal spaceParticipates in an Editorial or Content Operations team, providing leadership and work direction to team,workgroup or business partners in the creation...

  • Content Management Specialist

    1 week ago

    Manila, National Capital Region, Philippines Beetzee Play Full time ₱400,000 - ₱800,000 per year

    OVERVIEWIf you're the type who finds satisfaction in doing thingsright—balancing creativity with structure, and keeping every file, frame, and folder in perfect order—this role might feel like it was made for you.We're looking for aContent Management Specialistwho's equal parts creative storyteller and organized content manager. This role bridges...

  • Client & Content Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines OGS MediaLLC Full time ₱1,200,000 - ₱1,800,000 per year

    Position OverviewWe are seeking a Client & Content Specialist for a permanent, full-time B2B contractor role to independently manage enterprise client relationships and execute content strategies within our marketing agency. You'll work directly with clients to understand their objectives and translate these into effective community-based marketing campaigns...