Customer Support Manager- APAC

7 days ago

Manila, National Capital Region, Philippines Indie Campers Full time ₱900,000 - ₱1,200,000 per year

ABOUT US

Indie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordable prices.

With over one million nights rented through our travel platform, we have welcomed more than 300,000 travelers from 169 countries. We offer a comprehensive and expanding array of road trip possibilities: short-term RV rentals, long-term campervan subscriptions, and the possibility of buying one of our vehicles available for sale.

Rooted in a deep technological focus, our challenges are both exciting and demanding and require top talent and motivation to be successfully pursued. We are growing our team and looking for those interested in pursuing this dream with us and joining an ever-developing journey.

THE ROLE

As the Customer Support Manager- APAC you will be part of a regional team that focus on execution of regional processes and managing a set of our local depots and their respective local teams. You will be focused on guaranteeing that operational support procedures are being executed with high-standards in your region, both to our customers and to our local operations.

You will play a pivotal role in guaranteeing that all our global support team is executing the processes designed with high-standards to assist our local operation, supporting customers and the team members in your region. You will have a direct impact on customer satisfaction and you will work everyday to improve the experience of our clients, taking the lead either on daily service recovery procedures, understanding how processes could improve to drive customer satisfaction, and implementing customer satisfaction related actions.

Reporting directly to the Regional Operations Director, you will play an essential role in the execution of our operation, serving as the voice of the customer inside the regional team and thriving towards a better execution to make sure we deliver up to customers expectations, coordinating your actions with the rest of the team.

WHAT WILL YOU WORK ON?

  • Oversee day-to-day local operations execution, analysing customer satisfaction data on a daily basis to understand improvements opportunities.
  • Daily execution of service recovery procedures, proactively reaching out to customer journeys that broke service SLAs and adjusting customer experience accordingly.
  • Coordinate corrective actions with the regional team.
  • Coordinate and deliver customer satisfaction improvement actions, ranging from training to our local team regarding operational procedures, overseeing local operations physical developments, auditing local procedures among other divers.

WHO ARE WE LOOKING FOR?

  • 5+ years of experience in customer support roles;
  • Experience in rent-a-car or hospitality industries are a plus;
  • Strong communication skills - being able to effectively communicate with customers and internal teams
  • Passionate about driving operational excellence and thrive in a fast-paced environment
  • Organised and committed to driving customer satisfaction
  • Fluency in English is mandatory

Are you ready to Go Indie?

  • Customer Support Manager- APAC

    3 weeks ago

    Manila, National Capital Region, Philippines Indie Campers Full time

    ABOUT USIndie Campers, the go-to campervan marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordable prices.With over one million nights rented through our travel platform, we have...

  • Business Development Manager APAC

    21 hours ago

    Manila, National Capital Region, Philippines IC Markets Full time ₱800,000 - ₱1,200,000 per year

    Title: Business Development Manager, APACLocation: Kuala Lumpur, Malaysia (Relocation package provided)About the Role:We are seeking a highly motivated and results-oriented Business Development Manager to join our expanding APAC team, based in Kuala Lumpur, Malaysia. This role is pivotal in nurturing relationships with our key clients and strategically...

  • Vehicle Sales Manager- APAC

    7 days ago

    Manila, National Capital Region, Philippines Indie Campers Full time ₱900,000 - ₱1,200,000 per year

    ABOUT USIndie Campers, the go-to campervan marketplace, is on a mission to make road trips accessible to everyone. With a strong digital foundation and global presence, we operate across Europe, North America, and Oceania—offering a full suite of road trip experiences from short-term rentals to long-term subscriptions and vehicle sales.With over one...

  • APAC Learning Manager

    2 weeks ago

    Manila, National Capital Region, Philippines beBeeManagement Full time ₱900,000 - ₱1,250,000

    Job Opportunity:We are seeking a meticulous Learning Manager to oversee APAC learning programs for bilingual audiences. The ideal candidate will have strong organizational and project management skills, with experience in team coordination and strategic planning.

  • Revenue Manager-APAC

    1 week ago

    Manila, National Capital Region, Philippines Indie Campers Full time $70,000 - $120,000 per year

    About UsIndie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordable prices. With over one million nights rented through our travel platform, we have...

  • Fleet Manager- APAC

    7 days ago

    Manila, National Capital Region, Philippines Indie Campers Full time ₱1,500,000 - ₱3,000,000 per year

    ABOUT USIndie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordable prices.With over one million nights rented through our travel platform, we have...

  • APAC Regional Delivery Manager Position

    2 weeks ago

    Manila, National Capital Region, Philippines beBeeLeadership Full time $120,000 - $160,000

    Job Summary:">Delivery Implementation Leader for APACThis is a senior leadership position responsible for overseeing the successful execution of client implementation and delivery projects within the APAC region.">Key Responsibilities:Develop and implement regional delivery strategies aligned with commercial, product, and operational priorities.Design...

  • APAC Learning Program Manager

    2 weeks ago

    Manila, National Capital Region, Philippines beBeeLanguage Full time ₱400,000 - ₱500,000

    Job OpportunityThe Contract Training Coordinator position is a dynamic role that involves managing APAC learning programs for bilingual audiences. The successful candidate will schedule sessions, coordinate facilitators, and track attendance.Key responsibilities include language support, regional management, quality & backup, and service excellence. Strong...

  • Head of Marketing APAC

    3 weeks ago

    Manila, National Capital Region, Philippines Emma Sleep GmbH Full time

    Ready to lead, disrupt and reinvent the sleep industry?We are Emma – The Sleep Company. Founded in 2015, we've become the world's largest D2C sleep brand, available in over 35 countries with more than 25 stores across Europe. Recommended by leading consumer associations in EMEA, APAC, and the Americas, we develop the best sleep comfort products that...

  • HR Business Partner, APAC

    7 days ago

    Manila, National Capital Region, Philippines CloudPay Full time ₱1,200,000 - ₱2,400,000 per year

    About this job opportunityOur VisionTo be the world's most trusted global payroll partner, simplifying pay for all employees.Our MissionEmpowering global workforces with seamless, compliant, and innovative payroll and payment solutions, enabling businesses to thrive in a connected world.Our PeopleOur fundamental beliefs at CloudPay are built on core values...