Physician Scheduler

Job Purpose

This position will be responsible for the coordination of a variety of operational support services. Duties include providing support to our Physician Advisors, clients, and management team as well as assisting in daily office needs and general administrative activities effectively and efficiently.

Duties and Responsibilities

• Monitor dashboard and create assignments for Physician Advisors
• Identify unworked cases that exceeded Queue threshold and assign as high priority
• Reassign "flex" staff to meet workload where needed
• Assess high volume peak drops and call in additional staff when needed
• Observe and track EMR access issues and escalate where needed
• Assist with creation of team meeting ppt. decks
• Phone scheduling with Medical Insurance Companies for peer-to-peer (Concurrent Denial) calls with Physician Advisors
• Updating status of Medical Insurance Payer contact activity in Scheduler application in Physician Advisory portal.
• Maintaining virtual filing systems and Client Contact information in Humanity and the Physician Advisory Portal
• Providing support to Peer-to-peer Physician advisors by coordinating communication between Physician Advisor, Payer, and client via live virtual meetings, phone calls, and email.
• Participating in the onboarding process of new Physician Advisors from contract provision through training and onboarding; including documentation prep, equipment and training coordination and follow up on open items
• Contribute to development of new, structured processes and corresponding documentation
• Support remote Physician Advisors regarding operational questions, establishment and maintenance of EMR access, and ongoing support of same.
• Act as a point of contact for internal and external clients, including data collection, recurring report generation and other projects as needed
• Contribute as presenter to staff meetings
• Distributing documents, faxes, and correspondence
• Answering Physician Advisory phones, triaging calls to appropriate team/team members
• Receiving, sorting, and distributing mail
• Processing, researching, and correcting "Bad Mail" in client system(s)
• Calendar management and expense reporting for the President, Physician Advisory
• Creating Communication materials utilizing graphic art software such as Canva and Powerpoint.
• Ad hoc duties as assigned.
• Use, protect and disclose patients' protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards.

Qualifications

• High school diploma or equivalent required
• Knowledge of healthcare administration a plus
• Knowledge of Electronic Medical Record (EMR) systems is a plus.
• Experience in monitoring workflow is a plus
• Proficiency in MS Office applications such as Word, Excel, Power Point, microsoft Teams, and Outlook
• Proficiency in Canva for Graphic art
• Knowledge of office management systems and procedures
• Knowledge of administrative procedures
• Excellent written and verbal etiquette and communication skills.
• Proficient in use of computers, email, and internet
• Strong organizational skills, attention to detail and accuracy
• Strong time management skills and the ability to prioritize work.
• Data management
• Problem-solving
• Adaptability
• Customer service orientation
• Teamwork
• Confidentiality

Working Conditions

• Physical Demands:While performing the duties of this job, the employee is occasionally required to move around the work area; Sit; perform manual tasks; operate tools and other office equipment such as computer, computer peripherals and telephones; extend arms; kneel; talk and hear.
• Mental Demands: The employee must be able to follow directions, collaborate with others, and handle stress.
• Work Environment:The noise level in the work environment is usually minimal.