Customer Service Representative

1 day ago

Pasig, National Capital Region, Philippines People Matter PH Full time ₱2,160,000 - ₱4,320,000 per year

We are looking for a compassionate, detail-oriented Customer Service Representative to join our Healthcare team. The role involves assisting patients, providers, and members with inquiries related to healthcare benefits, claims, billing, appointments, and general support. The ideal candidate is someone who delivers exceptional service while maintaining accuracy and professionalism in a fast-paced environment.

Key Responsibilities

  • Handle inbound and outbound calls related to healthcare inquiries, benefits verification, claims status, and billing concerns.
  • Provide accurate information and resolve customer issues with empathy and efficiency.
  • Document interactions and update customer records in compliance with company and healthcare regulations.
  • Follow standard operating procedures and adhere to HIPAA and data privacy guidelines.
  • Escalate complex cases to the appropriate departments as needed.
  • Meet or exceed performance metrics such as quality, productivity, and customer satisfaction.
  • Collaborate with team members to improve processes and deliver outstanding service.

Qualifications

  • Minimum 2 years BPO/Call Center experience, preferably handling healthcare or insurance accounts.
  • Excellent communication skills—both verbal and written.
  • College graduate (any course).
  • Strong problem-solving abilities and attention to detail.
  • Ability to work in a fast-paced, metric-driven environment.
  • Willingness to work flexible schedules, including weekends and holidays if required.
  • Basic proficiency in computer applications and CRM systems.

Preferred Skill/s

  • Strong customer empathy and active listening skills.

Job Types: Full-time, Permanent

Pay: Up to Php30,000.00 per month

Benefits:

  • Company Christmas gift
  • Company events
  • Health insurance
  • Opportunities for promotion
  • Paid training
  • Pay raise

Application Question(s):

  • How many years of BPO/Call Center Experience do you have in total?

Education:

  • Bachelor's (Required)

Experience:

  • Call Center/BPO: 2 years (Required)

Work Location: In person

  • Customer Service Representative

    2 days ago

    Pasig, National Capital Region, Philippines JOB CONNECT RESOURCES INC. Full time ₱300,000 - ₱360,000 per year

    Customer Service Representative - International Account Industry: ECOMMERCEWe are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when...

  • Customer Service Representative

    1 day ago

    Pasig, National Capital Region, Philippines JOB CONNECT RESOURCES INC. Full time ₱240,000 - ₱360,000 per year

    Customer Service Representative - International AccountIndustry: ECOMMERCEWe are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when...

  • Customer Service Representative

    2 days ago

    Pasig, National Capital Region, Philippines Eastvantage Full time ₱150,000 - ₱250,000 per year

    We're Hiring: Customer Service Representative (Enrollment Assistant - Blended Account) We are looking for a dedicated and skilled Customer Service Representative to join our team as an Enrollment Assistant. The ideal candidate will be responsible for assisting customers with their enrollment processes, providing accurate information, and ensuring a seamless...

  • Customer Service Representatives

    1 day ago

    Pasig, National Capital Region, Philippines Nezda Technologies, Inc. Full time $25,000 - $35,000 per year

    We are hiring for the Customer Service Representative RoleAs we are expanding our team for the Customer Service Representative Role and we want you to be part of it Come and be part of the amazing teamQualifications:SHS/College Level (2nd-year completer) with at least 6 month BPO international voice experienceCollege Graduate with or without BPO...

  • Customer Service Representative

    2 days ago

    Pasig, National Capital Region, Philippines c8-9a32-4f75-b4e3-dcba73eb9476 Full time ₱150,000 - ₱250,000 per year

    Customer Experience Representative - PasigHiring nowAre you a highly motivated individual who can work in a fast-paced environment? This is your opportunity to showcase your skills and be recognized for your achievements. At ResultsCX , we train our team members to provide exceptional customer service to our clients and make a better community for our...

  • Customer Service Representative

    1 day ago

    Pasig, National Capital Region, Philippines c8-9a32-4f75-b4e3-dcba73eb9476 Full time ₱150,000 - ₱200,000 per year

    Customer Experience Representative - PasigHiring nowAre you a highly motivated individual who can work in a fast-paced environment? This is your opportunity to showcase your skills and be recognized for your achievements. At ResultsCX , we train our team members to provide exceptional customer service to our clients and make a better community for our...

  • Customer Service Representative

    1 day ago

    Pasig, National Capital Region, Philippines Valeros Velasco Tabernilla Proverify INC. Full time ₱180,000 - ₱360,000 per year

    About the role As a Customer Service Representative at Valeros Velasco Tabernilla Proverify INC.', you will be the first point of contact for our customers, providing excellent service and support to help them with their inquiries and concerns. This is a full-time role based in our office in Pasig City Metro Manila.What you'll be doingResponding to incoming...

  • Customer Service Representative

    2 days ago

    Pasig, National Capital Region, Philippines Comrise Full time ₱300,000 per year

    Customer Service Representative (Onsite) – OrtigasLocation: OrtigasWork Setup: OnsiteAbout the RoleWe are looking for motivated and customer-focused individuals to join our growing team as Customer Service Representatives. The role involves handling customer inquiries, resolving issues efficiently, and delivering excellent service to ensure customer...

  • Customer Service Representative

    1 day ago

    Pasig, National Capital Region, Philippines Asia Teleservices Inc Full time ₱96,000 - ₱360,000 per year

    We're looking for a customer-focused and tech-savvy professional to join our team as a Customer Service Representative for a Hong Kong–based telecommunications account. The ideal candidate is proactive, detail-oriented, and passionate about delivering exceptional service across voice, email, and chat channels.Job Key Responsibilities:Provide top-notch...

  • Customer Service Representative

    2 weeks ago

    Pasig, National Capital Region, Philippines Satellite Office Full time ₱150,000 - ₱250,000 per year

    We are building a pool of Customer Service Representatives to support our US or AU-based clients. The ideal candidate will be the first point of contact, providing exceptional service and resolving inquiries via phone, email, and chat. Experience in a US or AU-facing BPO is crucial.Key Responsibilities:Handle customer inquiries and resolve issues promptly...