Operations Scheduling Manager – Healthcare

About the Company

Cyzerg is a technology company specialized in the research, development, implementation and management of technology solutions for the warehousing industry. With over 148+ active customers across North, Central and South America, Cyzerg has developed industry expertise and capabilities to increase business efficiency and competitiveness across its customer base.

With headquarter in Miami, FL and branches in the Philippines and India, the company credits its success to a relentless focus on its employees, customers and delivering excellence at all time. Anchor on a culture of meritocracy and on the pillars of opportunity, integrity, innovation, humanity, passion, teamwork & opportunity, Cyzerg's culture & core values guide every aspect of the organization.  
 

About the Job

Location: Clark, Freeport, Pampanga
Schedule: 8:00 AM – 5:00 PM U.S. Eastern Time (Night Shift PH Time)
Work Setup: Onsite

We are looking for an experienced and dependable Scheduling Manager with proven leadership experience and strong organizational and communication skills to join our team. The ideal candidate will oversee the scheduling operations and lead a team that supports one of our clients in the U.S. This role requires working U.S. hours and being based in our Pampanga office.

Responsibilities:

• Oversee Scheduling Team: Lead, train, and support the scheduling staff, ensuring the team follows scheduling protocols and meets organizational needs.
• Create and Review Schedules: Oversee the development of work schedules to ensure the appropriate staff and resources are allocated efficiently for operational requirements.
• Coordinate with Management and Departments: Work closely with department heads, HR, and other stakeholders to align schedules with staffing needs, business priorities, and employee availability.
• Monitor Scheduling Systems: Manage the scheduling software or tools to maintain accurate, up-to-date schedules and resolve any discrepancies that arise.
• Handle Schedule Adjustments: Respond to unexpected scheduling changes such as staff absences, increased workload, or other urgent requests and make appropriate adjustments in real-time.
• Ensure Compliance: Ensure that all scheduling practices are compliant with the company policies.
• Report and Analyze: Track scheduling metrics, such as overtime, shift coverage, and staffing levels. Analyze data to identify trends, optimize resource allocation, and report findings to senior management.
• Problem Resolution: Address and resolve any conflicts or issues related to scheduling, such as employee disputes, shift swaps, or excessive overtime.
• Forecast and Plan: Assist in forecasting staffing needs based on projected workloads, peak times, or special events and work with HR to adjust schedules accordingly.
• Continuous Improvement: Recommend and implement improvements to scheduling processes and systems to increase efficiency and accuracy.

Requirements:

• Minimum 5 years of experience in scheduling or workforce management.
• Proven leadership or managerial experience in a similar role.
• Strong written and verbal communication skills in English.
• Bachelor's degree in Business or a related field.
• High attention to detail and strong organizational skills.
• Self-driven, adaptable, and proactive mindset.
• Must be dependable, honest, and solution-oriented.
• Willing to work full-time onsite in Clark, Pampanga.

Benefits:

• Competitive salary depending on education & experience. 
• Paid medical insurance/HMO with Philcare (enrollment on day 1).
• Get up to 15 days of paid time off, monthly short leaves, marriage leaves, and additional unpaid vacation leaves.
• Earn as much as PHP 13,500 from the employee referral program. 
• Annual salary increases with a predictable percentage increase based on performance review.
• Annual year-end bonus and monthly bonuses based on performance. 
• Happy Hour every Friday – Free meal every Friday with an extra hour of break time to bond with the team and participate in games and activities.
• Annual team-building – Shift gears and explore adventures with the team out of the office
• Career development plans – We want you to grow and become the best at what you love.
• Casual wear in the office – Express your fashion or stay comfy
• Flat organization with an open door policy.
• Company paid certifications and trainings.