Office Staff/Admin Officer
2 weeks ago
SCOPE OF WORK:
BADGE EXPRESS LANE
Photobooth Services/Badge and ID issuance:
Reproduction of Photo ID (Front PVC on access badge) and Company ID.
Ensure that all equipment is 100% operational, including but not limited to camera, printers, etc.
Safety stock management of peripherals (Printer Ribbons, PVC cards, HID cards, etc.).
Mobilize the photobooth services depending on the location of the newly hired employees.
Provides the knowledge and know-how in operating the photobooth.
Maintain a customer centric approach that provides good customer experience to employees,
contractors, and visitors during operations.
Logistic and secured transfer of badges, peripherals (Printer Ribbons, PVC cards, HID cards, etc)
Disposal of Badge or Company ID and Photo ID.
Conduct daily huddle pre and post duty for instructions and operational specifics.
Able to cross function with other scope of services
ACCESS MANAGEMENT
- 24/7 support to process logged ticket requests via client's portal based on agreed response time and
resolution time.
Ensure tickets are properly tagged under correct category and assigned to support personnel.
Provide timely updates to requestor and update status of logged ticket requests
Able to cross function with other scope of services.
Maintain a customer centric approach that provides good customer experience to employees,
contractors, and visitors during operations
Able to cross function with other scope of services
Conduct daily huddle pre and post duty for instructions and operational specifics.
Able to manage criticality of assisted request.
ACCESS HELPDESK
Provide tap rooting assistance to issues and concerns raised/reported.
Able to manage critical scenario and resolve issues and concerns based on Severity level matrix (urgent
requests vs. critical requests)
Assist in activating and deactivating badges issued onsite.
Provide timely response to inquiries via email regarding badge and IDs. Ensure clear and concise
communication to facilitate efficient handling of inquiries and maintain a smooth workflow.
- Assist Operational Lead in producing artifacts for audits and compliance engagements based on
identified parameters and timelines related to ticket and system actual facilitation.
Able to cross function with other scope of services
Maintain a customer centric approach that provides good customer experience to employees,
contractors, and visitors during operations.
- Conduct daily huddle pre and post duty for instructions and operational specifics.
QUALIFICATIONS
Graduate of any 2-year or 4-year course.
Minimum of 1 to 2 years' experience in customer service, or the same field.
Good written and oral communication skills as well as strong listening skills
Attention to detail with the ability to multi-task and strong organizational skills.
Basic computer skills and proficiency with Microsoft Office.
Experience printing employee ID is a plus
Job Type: Full-time
Pay: Php15, Php20,000.00 per month
Ability to commute/relocate:
- Cebu City: Reliably commute or planning to relocate before starting work (Preferred)
Work Location: In person
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