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Spanish Bilingual

2 weeks ago

Quezon City, National Capital Region, Philippines Manpower Outsourcing Services, Inc. Full time $30,000 - $50,000 per year
  • Previous experience in a collections or customer service role, preferably in a B2B inbound environment.

Core Process:

  • Accounts Receivable Inbound Contact Center (Spanish)

Key Strengths:

  • Handle inbound calls from customers regarding outstanding balances
  • Investigate and address customer complaints or concerns related to invoices, payments, or order fulfillment
  • Maintain accurate records of customer interactions and payment status.
  • Support sales in order fulfillment related issues
  • Collaborate with internal teams (e.g., sales, customer master data, cash applications, dispute resolution) to ensure accurate and timely resolution of customer issues.
  • 5-day work week but follows a rotational shift schedule.
  • Rest days may fall on weekdays, and work may include weekends depending on business needs.
  • Work location: Eastwood City Libis, Quezon City.
  • Spanish language certification