Data and Business Intelligence Lead

1 week ago

Bonifacio Global Metro Manila, Philippines iOPEX Technologies Full time ₱1,500,000 - ₱2,500,000 per year

About the Role:

We are seeking a skilled and detail-oriented Data & Business Intelligence Lead will own the end-to-end data strategy and analytics for the renewals pipeline. This includes identifying churn risks, building predictive models, delivering actionable dashboards, and helping cross-functional teams make informed decisions that improve renewal rates, account health, and customer lifetime value.

Key Responsibilities:

Data Analysis & Reporting


• Develop, maintain, and automate dashboards and reports to monitor renewal performance metrics (renewal rates, churn, upsell, downgrades, etc.)


• Track KPIs and customer lifecycles to identify trends and patterns.


• Analyze reasons for non-renewals and provide data-backed recommendations to mitigate churn.

Business Intelligence Strategy


• Design and implement scalable BI solutions that support the renewals team in proactive account management.


• Work closely with Customer Success, Sales, and Finance to provide insights into forecasting, pipeline health, and revenue recovery opportunities.


• Build models to predict customer churn, renewal probability, and retention ROI.

Renewals Forecasting & Optimization


• Create models and tools for renewal forecasting based on customer behaviour, product usage, support interactions, andpayment history.


• Work with Revenue Operations to refine renewal strategies and account segmentation.


• Conduct A/B testing and impact analysis for pricing or engagement strategies.

Cross-Functional Collaboration


• Support Sales and Customer Success teams and renewals playbooks and data-driven customer insights.


• Assist Finance and Leadership with quarterly revenue projections and board reporting.

Required Skills & Qualifications:


• Bachelor's or Master's degree in Data Science, Business Analytics, Computer Science, or related field.


• At least 2 years of experience in a Business Intelligence, Data Analysis, or Revenue Ops role, ideally in a subscription based environment.


• Strong hands-on experience with SQL, BI Tolls like Tableau, Power BI, Looker, or Mode.


• Proficiency in Excel/Google Sheets, Google Analytics, and data modelling


• Familiarity with CRM and CS platforms (e.g. Salesforces, Gainsight, Zendesk, HubSpot)


• Excellent verbal and written communication skills.


• Flexibility to work during U.S. business hours (PST).


• Can work 100% on site in BGC Taguig

Interested? Here are ways to reach us:

  • Send a message to 09* JAMIE)

our office located at 12th Floor SIX/NEO (previously Net Lima) 26th street 5th avenue BGC, Taguig

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