URGENT: Business Intelligence

2 weeks ago

Bonifacio Global Metro Manila, Philippines iOPEX Tech Full time ₱1,200,000 - ₱2,400,000 per year

Embrace the innovation with iOPEX Technologies. Join our # team

We are hiring for awesome professionals for our # team.

The Opportunity

We are seeking a skilled and detail-oriented Data & Business Intelligence Lead will own the end-to-end data strategy and  analytics for the renewals pipeline. This includes identifying churn risks, building predictive models, delivering actionable dashboards, and helping cross-functional teams make informed decisions that improve renewal rates, account health, and customer  lifetime value.

What You'll Do

  • Data Analysis & Reporting

  • Develop, maintain, and automate dashboards and reports to monitor renewal performance metrics (renewal rates, churn,  upsell, downgrades, etc.)

  • Track KPIs and customer lifecycles to identify trends and patterns.
  • Analyze reasons for non-renewals and provide data-backed recommendations to mitigate churn.

  • Business Intelligence Strategy

  • Design and implement scalable BI solutions that support the renewals team in proactive account management.
    • Work closely with Customer Success, Sales, and Finance to provide insights into forecasting, pipeline health, and  revenue recovery opportunities.

  • Build models to predict customer churn, renewal probability, and retention ROI.

  • Renewals Forecasting & Optimization

  • Create models and tools for renewal forecasting based on customer behaviour, product usage, support interactions, and  payment history.

  • Work with Revenue Operations to refine renewal strategies and account segmentation.
  • Conduct A/B testing and impact analysis for pricing or engagement strategies.

  • Cross-Functional Collaboration

  • Support Sales and Customer Success teams and renewals playbooks and data-driven customer insights.
    • Assist Finance and Leadership with quarterly revenue projections and board reporting.

Qualifications:

  • At least 2 years of experience in a Business Intelligence, Data Analysis, or Revenue Ops role, ideally in a subscription  based environment.
  • Strong hands-on experience with SQL, BI Tolls like Tableau, Power BI, Looker, or Mode.
  • Proficiency in Excel/Google Sheets, Google Analytics, and data modelling
  • Familiarity with CRM and CS platforms (e.g. Salesforces, Gainsight, Zendesk, HubSpot)
  • Strong analytical thinking and storytelling with data.
  • Solid understanding of data modelling and business reporting tools.
  • Strong analytical and problem-solving skills with attention to detail.
  • Ability to manage multiple priorities and deliverables under tight deadlines.
  • Should be willing to work onsite on a night/shifting schedule in BGC, Taguig.

Other info:

  • Application Process: 1 Day hiring (Onsite Process depending on the availability of the hiring managers)
  • Work set up: Onsite
  • Schedule: Shifting
  • Salary Range: Your current and expected salary as well as your interview with the hiring managers will be considered for the offer

What's in it for you?

Our people enjoy some amazing perks, check out a few below:

  • Exciting employee engagement activities
  • Stability (Continuously getting pioneer accounts)
  • Learning sessions every week
  • Fast career growth
  • Accessible location
  • HMO
  • Leave credits/Leave conversions
  • Night differential
  • Uncapped annual appraisal
  • 2 days off

And most importantly, you'll be part of a growing company with dynamic and engaging team.

Interested? Here are ways to reach us:

  • Please make sure to complete this application form:
  • Send a message to Steph)

Join our awesome # team

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