Officer-in-charge (OIC)
1 week ago
DUTIES AND RESPONSIBILITIES
Operational Management
- Supervise day-to-day spa operations and ensure service quality.
- Monitor staff performance, scheduling, and compliance with spa protocols.
- Ensure cleanliness, orderliness, and readiness of spa facilities.
Financial Handling
- Safekeep daily sales and ensure accurate cash handling.
- Prepare and submit daily/weekly sales reports to the Owner.
- Monitor expenses and support cost-control initiatives.
Customer Service
- Address client inquiries, feedback, and complaints professionally.
- Ensure client satisfaction and promote repeat business.
Staff Supervision
- Lead, motivate, and discipline staff when necessary.
- Provide guidance and coaching to therapists and front desk staff.
- Assist in staff training, particularly on massage and spa services.
Reporting & Problem-Solving
- Submit operational and financial reports to the Owner.
- Identify and execute solutions for operational concerns.
- Escalate critical issues to the Owner for decision-making.
QUALIFICATIONS
- At least a 2-year course graduate, preferably with supervisory background in spa, wellness, or service-related industry.
- Minimum 1–2 years of supervisory experience in spa or related services.
- Knowledge and experience in massage services is an advantage.
- Trustworthy in handling money and financial transactions.
- Strong leadership, communication, and problem-solving skills.
Ability to work independently with minimal supervision.
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