CX Associate

1 day ago

Taguig, National Capital Region, Philippines Megaworld Lifestyle Malls Full time ₱104,000 - ₱130,878 per year

Company Description

Megaworld Lifestyle Malls is a leading developer of lifestyle malls in the Philippines, with notable properties such as Eastwood City, Forbes Town Center, Newport Mall, Lucky Chinatown Mall in Binondo, Uptown Mall in BGC, and Venice Grand Canal Mall in McKinley Hill. These malls embody the "play" component of Megaworld's live-work-play concept, providing a vibrant and dynamic environment.

Role Description

This is a full-time, on-site role for a CX Associate (Business Process Specialist) located in Taguig. The CX Associate will be responsible for analyzing business processes, supporting operations, managing customer service interactions, and facilitating effective communication among various departments.

The role involves identifying areas for improvement, implementing process enhancements, and ensuring customer satisfaction - playing a key role in the digital transformation of Megaworld Lifestyle Malls.

Qualifications

  • Strong Analytical Skills for evaluating business processes and identifying improvements
  • Knowledge in project management to support operational activities
  • Excellent Communication skills for effective inter-departmental coordination
  • Customer Service experience to ensure high levels of customer satisfaction is a plus
  • Bachelor's degree in Business Administration, Computer Science, IT, or a related field is preferred
  • Ability to work on-site in Taguig
  • Technocal skills (e.g. software development, Excel proficiency, etc.) an advantage

  • Analytics & Insights Senior Associate - Customer & Business Intelligence - CX Lab

    5 days ago

    Taguig, National Capital Region, Philippines Google Operations Center Full time

    Analytics & Insights Senior Associate - Customer & Business Intelligence - CX LabAt Google Operations Center we help Google users and customers solve problems and achieve their goals — with a culture focused on improving continuously and being better together.OverviewAs an Analytics & Insights Senior Associate in the CX Lab, responsibilities are divided...

  • Customer Experience Associate

    5 days ago

    Taguig, National Capital Region, Philippines beBeeCustomerExperience Full time $600,000 - $1,000,000

    Customer Experience Associate RoleWe are seeking a talented Customer Experience Associate to join our team. As a key member of our organization, you will be responsible for delivering exceptional customer experiences through the effective management of sales force automation and lead management processes.Key Responsibilities:Implement and configure Oracle CX...

  • Software Engineer, CX

    1 week ago

    Taguig, National Capital Region, Philippines NICE Full time $60,000 - $80,000 per year

    At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.So, what's the role all about?A Software Engineer's main purpose is...

  • Chief Customer Experience Officer

    7 days ago

    Taguig, National Capital Region, Philippines beBeeCustomer Full time ₱800,000 - ₱1,200,000

    Job SummaryThe CX Associate Director Operations role oversees daily operations, ensuring exceptional customer service through team management and performance analysis.Main ResponsibilitiesDaily operations oversight for optimal service delivery.Team performance management to drive results-oriented growth.Customer-centric approach with strategic planning and...

  • Analytics & Insights Senior Associate - Customer & Business Intelligence - CX Lab

    1 week ago

    Taguig, National Capital Region, Philippines Google Operations Center Full time $104,000 - $130,878 per year

    Join UsAt Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join usAs an Analytics & Insights Senior Associate in the CX Lab, your responsibilities will be split between...

  • Metrics & Reporting Senior Associate - Customer & Business Intelligence - CX Lab

    4 days ago

    Taguig, National Capital Region, Philippines Google Operations Center Full time $104,000 - $130,878 per year

    Join UsAt Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join usAs a Metrics & Reporting Senior Associate in the CX Lab, your responsibilities will be split between the...

  • Digital Customer Experience Manager

    2 days ago

    Taguig, National Capital Region, Philippines beBeeExperience Full time ₱1,750,000 - ₱2,500,000

    Customer Experience Leader RoleWe are seeking a seasoned customer experience leader to oversee day-to-day customer interactions, ensuring seamless support operations and leveraging data to improve service quality and efficiency.This role is expected to evolve into a strategic leadership position—shaping the CX vision, proactively driving initiatives that...

  • Associate Professional Services Engineer, CX

    5 days ago

    Taguig, National Capital Region, Philippines NICE Full time $104,000 - $130,878 per year

    At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.So, what's the role all about?The role of the Associate Professional...

  • Associate Director

    1 week ago

    Taguig, National Capital Region, Philippines Via Benefits by WTW Full time $90,000 - $120,000 per year

    Associate Director - CRB NA Certificate CenterJoin to apply for the Associate Director - CRB NA Certificate Center role at Via Benefits by WTWAssociate Director - CRB NA Certificate Center2 weeks ago Be among the first 25 applicants Join to apply for the Associate Director - CRB NA Certificate Center role at Via Benefits by WTW Mumbai, Maharashtra,...

  • Senior Technical Account Manager, CX

    1 week ago

    Taguig, National Capital Region, Philippines NICE Full time $900,000 - $1,200,000 per year

    At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.So, what's the role all about?The Senior Technical Account Manager,...