Monitoring Specialist for Energy Storage System

1 week ago

Clark Freeport Zone Pampanga, Philippines Technology Elite, Inc. Full time ₱1,500,000 - ₱3,000,000 per year

We will reach out to you via the email address provided in your resume should you qualify for the next steps of your application.

Work Arrangement: Onsite, in Clark Pampanga

Permanent Shift: Friday - Sunday, 4x11

  • Shift 1: 4:00 AM - 3:00 PM
  • Shift 2: 12:00 PM - 11:00 PM

This is a new "equipment monitoring" team which expands upon the small team doing this service in AU. It involves remotely monitoring client's electrical and electronic equipment, responding to issues, outages and errors.

Tasks and Responsibilities:

-Monitoring at regular intervals the online platforms for:

  1. Ampd Enertainer

2.POWR2 (Victron Systems)

3.GeH2 Hydrogen Generators

4.Diesel generators with the client's data miners

5,Any other system the client introduces 

-Responding to alerts in the monitoring system, and triaging the alerts based on standard rules.

-Creating service tickets for triaged events.

-Conduct remediation actions as specified (eg reboot equipment, contact client by phone to advise equipment has no power, etc)

-Escalation for tickets that require follow up by technicians in Australia (according to decision tree).

-Booking jobs/tasks for Australian service technicians as required/requested – eg call outs onsite.

-Data collation and reporting on assets and monitoring effectiveness. Eg download equipment reports and issue to necessary contacts, create/add to report on error/ticket frequencies.  (training and scope to be provided later).

-Tracking and auditing of critical spare equipment, updating current levels of supplies. (Training to be provided later.)

Experiences and Qualifications:

-Basic understanding of home or office networking or someone with electrical background.

-Prior experience with multiple monitoring systems.

-Has used ticketing system / CRM before, and familiar with concepts like response time, resolution time, ticket updates, ticket escalations.

-Navigating web-based apps.

-Trouble shooting and ability to follow processes.

-Knowledge of renewable energy systems, eg batteries, solar, generators, interest/passion for this type of equipment is highly regarded

Attributes and other soft skills:

-High quality verbal and written English

-Attention to detail

-Customer service, phone etiquette. Ability to walk customer through standard processes

Benefits:

-Up to ONE-MONTH FREE Accommodation for those relocating to Pampanga

-*21 Days Paid Time Off (PTO) Annually + 1 Additional PTO per successful year of tenure (up to five (5) years)

-HMO coverage for employee +1 FREE dependent on the first day of employment

-+1 additional FREE dependent per successful year of tenure (up to five (5) years)

-Tenure Incentive Program*

-FREE daily meal

-Referral Bonus of up to Php20,000.00*

-ALL government mandated benefits

*Terms and conditions apply

  • Storage Solutions Specialist

    7 days ago

    Clark Freeport Zone, Pampanga, Philippines, TRT Global Solutions Full time ₱1,200,000 - ₱2,400,000 per year

    Position: Storage Solutions SpecialistWork Location:       Clark, PampangaRequired Skills & Experience:At least 5-yrs Systems, Storage, and cloud experiences(Cloud Engineering) in HPE, IBM, Dell EMC, Hitachi Vantara, NetApp, Cisco UCS, AWS, Azure, Google Cloud Platform.Vendor certified on technologies as EMC, IBM, HP, Netapp, Cisco, Juniper and similar...

  • Systems Engineer 2

    2 weeks ago

    Clark Freeport Zone, Pampanga, Philippines Seidotech Solutions Corp. Full time

    What You’ll Do: - Work with a team of like-minded professionals to monitor customer ticket queues and triage tickets that need immediate attention. We service customers as small as 10 users, up to multinational enterprises. - Remain cognizant of customer service-level agreements, and strive to meet or exceed them on a regular basis. - Become the owner of...

  • Electrical Technician Support Officer

    1 week ago

    Clark Freeport Zone, Pampanga, Philippines JOBS360 Full time ₱400,000 - ₱800,000 per year

    Electrical Technician Support Officer Roles and ResponsibilitiesProvide Tier 2 technical support for RedEarth's battery systems, including off-grid, hybrid, and grid-connected solutions.Assist installers and customers with system commissioning, configuration, and troubleshooting via phone, email, and remote diagnostics.Interpret wiring diagrams, schematics,...

  • Electrical Technician

    7 days ago

    Clark Freeport Zone, Philippines Shore360, Inc Full time

    Electrical Technician Support OfficerRoles and ResponsibilitiesProvide Tier 2 technical support for RedEarth's battery systems, including off-grid, hybrid, and grid-connected solutions.Assist installers and customers with system commissioning, configuration, and troubleshooting via phone, email, and remote diagnostics.Interpret wiring diagrams, schematics,...

  • IT Systems Engineer

    1 week ago

    Clark Freeport Zone, Pampanga, Philippines Technology Elite, Inc. Full time ₱900,000 - ₱1,200,000 per year

    We will reach out to you via the email address provided in your resume should you qualify for the next steps of your application.Work Arrangement: Onsite in Clark OfficeShift Schedule: Shifting Schedule (including after-hours and on-call support)The Systems Engineer is responsible for providing advanced technical support and incident resolution for IT...

  • Customer Support

    1 week ago

    Clark Freeport Zone, Philippines Shore360, Inc Full time ₱800,000 - ₱1,200,000 per year

    Roles and ResponsibilitiesTechnical Support & TroubleshootingRespond to customer inquiries via phone, email, and ticketing systems.Diagnose and resolve issues related to hardware faults, firmware updates, platform access, and general system performance.Escalate complex issues to electricians and the engineering team.Maintain detailed logs and documentation...

  • IT Systems Admin

    2 weeks ago

    Clark Freeport Zone, Philippines Z Getcare Systems Inc. Full time

    What we're looking for; -Knowledge in Linux and Windows Operating Systems -Knowledge in Automation tool like Ansible and Jenkins -Knowledge in System Security and data backup recovery -Experience with database networks (LAN, WAN) and Patch Management -Strong problem solving and organization skills -Excellent written and verbal communication skills ...

  • Azure Specialist

    1 week ago

    Clark Freeport Zone, Pampanga, Philippines Technology Elite, Inc. Full time ₱80,000 - ₱120,000 per year

    We will reach out to you via the email address provided in your resume should you qualify for the next steps of your application.Work Shift: Monday-Friday/ Night Shift 9:30 PM- 6:30 AM PHTWe are looking for an Azure Specialist to provide advanced remote support and management of client cloud environments. The role involves maintaining and optimizing Azure...

  • Human Resource Specialist

    2 weeks ago

    Clark Freeport Zone, Pampanga, Philippines Seidotech Solutions Corp. Full time

    About the role: The Human Resources Specialist will work in an exciting, integral role on the Human Resources team, contributing to our company’s quest to be the employer of choice for the employees of choice. This multi-faceted position will be responsible for a variety of HR duties that support and develop our organization’s most valuable asset – our...

  • Aircon Technician

    1 week ago

    Clark Freeport Zone, Pampanga, Philippines SecureAir Corporation Full time ₱250,000 - ₱500,000 per year

    Performs installation, repair, and preventative maintenance on air-conditioning units, HVAC systems, and ventilation equipment.Diagnosing and troubleshooting AC/HVAC issues, including refrigerant leaks, compressor failures, and air quality concerns.Cleaning, servicing, and optimizing cooling and heating systems to ensure comfort and energy efficiency.