Monitoring Specialist for Energy Storage System

2 days ago

Clark Freeport Zone Pampanga, Philippines Technology Elite, Inc. Full time ₱1,500,000 - ₱3,000,000 per year

We will reach out to you via the email address provided in your resume should you qualify for the next steps of your application.

Work Arrangement: Onsite, in Clark Pampanga

Permanent Shift: Friday - Sunday, 4x11

  • Shift 1: 4:00 AM - 3:00 PM
  • Shift 2: 12:00 PM - 11:00 PM

This is a new "equipment monitoring" team which expands upon the small team doing this service in AU. It involves remotely monitoring client's electrical and electronic equipment, responding to issues, outages and errors.

Tasks and Responsibilities:

-Monitoring at regular intervals the online platforms for:

  1. Ampd Enertainer

2.POWR2 (Victron Systems)

3.GeH2 Hydrogen Generators

4.Diesel generators with the client's data miners

5,Any other system the client introduces 

-Responding to alerts in the monitoring system, and triaging the alerts based on standard rules.

-Creating service tickets for triaged events.

-Conduct remediation actions as specified (eg reboot equipment, contact client by phone to advise equipment has no power, etc)

-Escalation for tickets that require follow up by technicians in Australia (according to decision tree).

-Booking jobs/tasks for Australian service technicians as required/requested – eg call outs onsite.

-Data collation and reporting on assets and monitoring effectiveness. Eg download equipment reports and issue to necessary contacts, create/add to report on error/ticket frequencies.  (training and scope to be provided later).

-Tracking and auditing of critical spare equipment, updating current levels of supplies. (Training to be provided later.)

Experiences and Qualifications:

-Basic understanding of home or office networking or someone with electrical background.

-Prior experience with multiple monitoring systems.

-Has used ticketing system / CRM before, and familiar with concepts like response time, resolution time, ticket updates, ticket escalations.

-Navigating web-based apps.

-Trouble shooting and ability to follow processes.

-Knowledge of renewable energy systems, eg batteries, solar, generators, interest/passion for this type of equipment is highly regarded

Attributes and other soft skills:

-High quality verbal and written English

-Attention to detail

-Customer service, phone etiquette. Ability to walk customer through standard processes

Benefits:

-Up to ONE-MONTH FREE Accommodation for those relocating to Pampanga

-*21 Days Paid Time Off (PTO) Annually + 1 Additional PTO per successful year of tenure (up to five (5) years)

-HMO coverage for employee +1 FREE dependent on the first day of employment

-+1 additional FREE dependent per successful year of tenure (up to five (5) years)

-Tenure Incentive Program*

-FREE daily meal

-Referral Bonus of up to Php20,000.00*

-ALL government mandated benefits

*Terms and conditions apply

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