Technical Manager

General Responsibilities

• Coordinates, oversees and/or manages repair and maintenance work assignments performed by technicians, vendors and contractors performing building maintenance.

• Reviews work orders to ensure that assignments are completed.

• Recommends/implements improvements for preventive maintenance programs on an on-going basis and develop/maintain effective building-specific maintenance and safety procedure manuals.

• Coordinates maintenance efforts with outside contractors, tenant finish personnel and technicians.

• Oversee all building systems including fire/life safety, plumbing, HVAC and electrical issues and must remain current with latest HVAC technology trends.

• Ensure customer focus within all areas of operational activities and maintenance of effective relationships with key client contacts;

• Ensure that facility management staff consistently provides positive and prompt response to requests from the clients;

• Manages a team consisting of Supervisor, Multi-Skilled Technicians and Engineers

• Develop, prepare and explain the annual facility budget, quarterly forecasts, and business plans;

• Develops specifications and assists in solicitation and administration of maintenance/repair service contracts.

• Ensure SLAs & KPIs are achieved and aligned with contractual agreements; and

• Effectively recommends same for direct reports to next level management for review and approval.

• Plans and monitors appropriate staffing levels and utilization of labor, including overtime.

• Mentors and coaches team members to further develop competencies.

• Leads by example and models behaviors that are consistent with the company's values.

• Ability to comprehend, analyze, and interpret the most complex business documents.

• Ability to respond effectively to the most sensitive issues.

• Ability to write reports, manuals, speeches and articles using distinctive style.

• Ability to make effective and persuasive presentations on complex topics to employees, clients, top management and/or public groups.

• Ability to motivate and negotiate effectively with key employees, top management, and client groups to take desired action.

• Requires in-depth knowledge of financial terms and principles. Ability to calculate complex figures.

• Ability to forecast and prepare budgets.

• Conducts financial/business analysis, including the preparation of reports.

• Ability to solve advanced problems and deal with a variety of options in complex situations.

• Requires expert-level analytical and quantitative skills with proven experience in developing strategic solutions for a growing matrix-based multi-industry sales environment. Draws upon the analysis of others and makes recommendations that have a direct impact on the company.

• Working knowledge and understanding of architectural, electrical and mechanical systems. Understanding of leases, contracts and related documents.

• Performing routine maintenance on facilities and making repairs as needed

• Maintaining day-to-day operations of facilities, such as delegating or completing maintenance orders

• Creating reports on maintenance, repairs, safety and other occurrences for supervisors and other relevant staff

• Collaborating with upper management on budgeting for facility's needs.

• Oversees building and grounds maintenance.

• Oversees and supervises the quality of work for other employees to ensure that all tasks are performed correctly, efficiently, and effectively.

• Conducts and documents regular facilities inspections.

• Checks completed work by vendors and contractors.

• Recommends maintenance, mechanical, electrical, and facility design modifications.

• Communicates workplace safety precautions to employees.

• Forecasts, allocates, and supervises the financial and physical resources of the facility management.

• Assign tasks to engineers

• Gauge the progress of various projects

• Communicate effectively with customers

• Propose budgets for various projects

• Create reports to give updates on projects

Qualifications

• With strong business acumen

• 10+ years of facility management experience

• Must be a Safety Officer II

• Bachelor's degree in engineering

• Must be a licensed engineer

• Proven superior attention to detail

• Self-starter who is goal-oriented, highly motivated, and excels in a fast-paced environment

• Exceptional verbal and written communication skills

• Strong public relations skills

• Great analytical, math skills, and problem-solving mindset

• Incredible problem-solving abilities

• Ability to collaborate with many other teams