Customer Service Representative

2 weeks ago

Taguig, National Capital Region, Philippines AUMTREND PH INC Full time ₱420,000 per year

Responsibilities:

  • Contact B2B clients via phone and email to follow up on outstanding payments.
  • Monitor assigned accounts for delays or irregularities and take appropriate collection actions.
  • Perform account reconciliations and resolve billing or payment discrepancies.
  • Evaluate accounts for potential charge-offs according to client policies and procedures.
  • Maintain accurate and up-to-date records of collection efforts, payment commitments, and customer interactions.
  • Collaborate with internal teams (Finance, Sales, Customer Service) to ensure smooth resolution of customer issues.
  • Provide excellent customer service while ensuring company collection goals are met.

Qualifications & Skills

  • 1–3 years of experience in collections or accounts receivable, preferably in a B2B environment.
  • Strong verbal and written communication skills with professional phone and email manner.
  • Excellent customer service and relationship management abilities.
  • Highly organized, detail-oriented, and able to manage multiple accounts efficiently.
  • Proficient in Microsoft Excel; experience with ERP systems (e.g., SAP, Oracle, NetSuite) is a plus.
  • Ability to work both independently and as part of a team in a fast-paced environment.

Job Type: Full-time

Pay: Up to Php35,000.00 per month

Benefits:

  • Health insurance

Ability to commute/relocate:

  • Taguig: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

  • TOR/Diploma ready? (Y/N)
  • Notice Period:
  • Current and Expected Salary:

Education:

  • Bachelor's (Preferred)

Experience:

  • Customer Service Representative: 1 year (Preferred)

Work Location: In person

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