Specialist, WFM Administration

1 week ago

Manila, National Capital Region, Philippines TTEC Full time

Your potential has a place here with TTEC's award-winning employment experience. As a Data Specialist – Workforce Management – Administration working onsite in Araneta or Cainta, you'll be a part of bringing humanity to business. #experienceTTEC

What You'll Be Doing
Are you looking for an opportunity to experience something new each day? In this role, you'll maintain accurate data in reporting and tracking systems.

You'll report to the Team Lead. You'll impact the teams you support.

During a Typical Day, You'll

  • Process and help with service tickets and support items
  • Help train new employees
  • Bring your time management and organizational skills
  • Ensure customer data safety and privacy

What You Bring To The Role

  • 6 months or more call center experience
  • High school diploma or equivalent
  • Solution-oriented mindset
  • Understanding, interpreting, and manipulating data for reporting
  • Computer experience

What You Can Expect

  • Supportive of your career and professional development
  • An inclusive culture and community minded organization where giving back is encouraged
  • A global team of curious lifelong learners guided by our company values
  • Ask us about our paid time off (PTO) and wellness and healthcare benefits
  • And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement). Visit for more information.

About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

Primary Location
PH-National Capital-Quezon City, Metro Manila

Other Locations
PH-Calabarzon-Cainta

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