Enterprise Fraud Division Head

3 days ago

Makati City, National Capital Region, Philippines EastWest Bank Full time

About the Job

Location: Taguig City

Corporate Title: Vice President

Work Arrangement: Hybrid

Our Enterprise Oversight team is looking for experienced professionals to join us in Taguig City with the role of Enterprise Fraud Division Head.

In this role, you will lead and manage the Division's key activities including fraud risk identification, detection, investigation, and recovery, while ensuring efficient operations that directly impact financial performance, customer experience, and the Bank's reputation.

Your dream. Our focus.

East West Banking Corporation (EastWest) is one of the largest universal banks in the Philippines, and is committed to continuously invest in people and in process, product, and service enhancements, and embrace new ideas to enhance the EastWest experience.

We empower our employees to drive their careers and are committed to provide the runway for them to grow. We value teamwork and individual initiative. Join us and be part of a highly engaged team, and a workplace that promotes development and goal attainment.

Whether you're just starting out, or already a seasoned professional, EastWest can help you unleash your potential, and bridge the gap between dream to success.

What the role will entail

  • Lead efforts to minimize fraud through effective controls, process improvements, and policy enhancements
  • Use industry best practices and fraud detection tools to strengthen operational efficiency and close investigations
  • Analyze Management Information Systems (MIS) to assess risk, case aging, regulatory reporting, and impact on business performance
  • Approve and oversee sensitive processes such as card delivery, data extraction, system enhancements, and concept papers related to fraud control
  • Conduct training, guide policy discussions, and drive implementation of fraud prevention programs across credit, debit, prepaid cards, and loan portfolios

What we're looking for

  • Must be a holder of a Bachelor's Degree
  • Minimum of 5 years of experience in Retail & Consumer Banking with proven expertise in Fraud Management, Detection, and Investigation processes
  • Strong working knowledge of banking operations and fraud risk strategies, with ability to navigate complex systems and industry protocols
  • Demonstrates high integrity and a solution-oriented mindset, with strong analytical and strategic problem-solving capabilities
  • Excellent communicator with solid planning and organizational skills, able to engage across levels, anticipate challenges, and drive team success

What you can expect from joining our team

  • Career development and training opportunities
  • Competitive salary package and benefits
  • Performance-based incentives and recognition programs to reward high-performing individuals
  • Opportunity to work with industry experts and be mentored by them
  • Defined career progression paths to guide you in your professional growth

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