Technical Support Agent

10 hours ago

Taguig, National Capital Region, Philippines iOPEX Technologies Philippines Inc. Full time ₱250,000 - ₱500,000 per year

Overview
This role is designed to ingest and resolve our tier 1 technical support requests using diagnostic tools, client management systems, and investigative techniques. You will own, track, and resolve a book of client cases, meeting or exceeding quality and resolution goals. You will be a direct owner of the front-line relationship with the client, and responsible for understanding and utilizing company resources to resolve challenges

What You'll Do
Customer Service:

  • Accept, acknowledge, and appropriately triage and document inbound client issues in Salesforce
  • Meet required response and resolution service levels
  • Provide clear and concise information regarding EV charging operations, troubleshooting
  • steps, and service appointments
  • Resolving customer issues effectively and efficiently, ensuring customer satisfaction

Technical Support

  • Diagnose and troubleshoot technical problems with EV charging stations, inclusive
  • networking/communications, electrical concerns, and software concerns
  • Clearly document troubleshooting steps and required next steps
  • Communicate through written and verbal channels status and progress to clients
  • Engage and submit trouble tickets to appropriate departments for resolution
  • Coordinate with field technicians and engineers to ensure timely repairs and maintenance

Scheduling

  • Schedule service appointments for customers based on their availability and the severity of the issue
  • Coordinate with technicians to ensure efficient scheduling and timely service

Software Proficiency

  • Utilize customer relationship management (CRM) software and other relevant tools to
  • track service requests, manage appointments, and generate reports
  • Be comfortable learning and adapting to new software environments.
  • Data Entry and Opportunity creation

Teamwork

  • Collaborate effectively with colleagues in other departments to ensure seamless service
  • delivery
  • Participate in team meetings and training sessions to enhance skills and knowledge

Other Info

  • Application Process: 1 Day hiring (Onsite Process depending on the availability of the hiring managers)
  • Work set up: Onsite
  • Schedule: Shifting

What's in it for you?
Our people enjoy some amazing perks, check out a few below:

  • Competitive salary package
  • Exciting employee engagement activities
  • Stability (Continuously getting pioneer accounts)
  • Learning sessions every week
  • Fast career growth
  • Accessible location
  • HMO
  • Leave credits/Leave conversions
  • Night differential
  • Uncapped annual appraisal
  • 2 days off

And most importantly, youll be part of a growing company with dynamic and engaging team.

  • Technical Support Agent

    9 hours ago

    Taguig, National Capital Region, Philippines iOPEX Technologies Philippines Inc. Full time ₱200,000 - ₱250,000 per year

    Embrace the power of innovation with iOPEX Technologies. Join us now We are looking for awesome Technical Support Representative for our # team. Requirements:At least 1 year of experience as a Technical Support RepresentativeGood to excellent communications skillsMust be willing to work on a shifting schedule in BGC, TaguigOther info:Application Process: 1...

  • Jr. Technical Support Case Agent

    9 hours ago

    Taguig, National Capital Region, Philippines Cerium Networks Philippines Inc. Full time ₱150,000 - ₱250,000 per year

    Job Description – Jr. Technical Support Case AgentSummary of Function:Answer incoming calls, emails, and chats coming from customers who are requesting support and help.You must document and decide whether issues, alarms, and tickets are routed to the proper personnel ordepartment and handled within the service level agreed.Job Qualification:Fresh graduate...

  • Technology Support Agent

    1 week ago

    Taguig, National Capital Region, Philippines Pontoon Solutions Full time ₱40,000 - ₱60,000 per year

    About the roleThe Technology Support Agent is responsible for delivering best-in-class technical support by handling inbound calls and resolving support tickets via Salesforce. You will support internal teams and external users by providing efficient, professional, and timely technical assistance. This is a fast-paced position that requires strong...

  • Customer Support Agent L1

    1 week ago

    Taguig, National Capital Region, Philippines E-team Workforce Private Corporation Full time ₱150,000 - ₱250,000 per year

    Role: Customer Support Agent L1 Qualifications:Minimum of 1–2 years of relevant experience in Customer Support, Financial Services, Crypto, or Technology industries.Experience handling multiple support channels, including voice, messaging, and email.Excellent communication skills to collaborate effectively across global teams and stakeholders.Shift work...

  • Voice Agent Support

    4 days ago

    Taguig, National Capital Region, Philippines Sysgen RPO, Inc. Full time ₱150,000 - ₱250,000 per year

    As a Voice Agent Support, you will be the voice of our client(s): handling inbound and/or outbound calls, assisting customers, resolving issues, and ensuring high levels of customer satisfaction.Qualifications:Atleast 6 months BPO experienceExcellent communication skillsAmenable to work full onsite in Taguig CityAmenable to work in rotating shift...

  • Bilingual Technical Support Representative

    4 days ago

    Taguig, National Capital Region, Philippines HRTX Full time ₱1,500,000 - ₱2,200,000 per year

    Role Overview:As a Bilingual Agent, you will be doing after-sales service for outdoor batteries, mobile power, etc., including customer service such as returns and exchanges, as well as technical support services such as warranty and instruction on how to use.Role Responsibilities:Customer Service:Respond to customer questions regarding queries about the...

  • Technical Support

    4 days ago

    Taguig, National Capital Region, Philippines GetSet Software Full time ₱250,000 - ₱500,000 per year

    GetSet Software is delighted to have been engaged by this esteemed and highly successful company, recognized as a cutting-edge digital service provider with expertise in Digital Engineering, Operations, and Studio Services, to assist in the recruitment for Technical Support (Level 1 & 2) roles.Responsibilities:Provide support for English presale inquiries...

  • Technical Support Representative

    4 days ago

    Taguig, National Capital Region, Philippines Helpware Full time ₱300,000 - ₱450,000 per year

    Position Summary: As a Tier 1 Technical Support Representative, you will be the first point of contact for customers seeking technical assistance. The role involves addressing basic technical issues, providing troubleshooting guidance The Technical Support Specialist is responsible for day-to-day technical tasks via the East West IT Ticketing system,...

  • Technical Support Representative

    4 days ago

    Taguig, National Capital Region, Philippines Helpware Full time ₱400,000 - ₱600,000 per year

    Position Summary: As a Tier 1 Technical Support Representative, you will be the first point of contact for customers seeking technical assistance. The role involves addressing basic technical issues, providing troubleshooting guidanceThe Technical Support Specialist is responsible for day-to-day technical tasks via the East West IT Ticketing system, relating...

  • Technical Support Representative

    4 days ago

    Taguig, National Capital Region, Philippines Helpware Full time ₱300,000 - ₱450,000 per year

    Position Summary: As a Tier 1 Technical Support Representative, you will be the first point of contact for customers seeking technical assistance. The role involves addressing basic technical issues, providing troubleshooting guidanceThe Technical Support Specialist is responsible for day-to-day technical tasks via the Ticketing system, relating to...