Technical Support Agent

OverviewThis role is designed to ingest and resolve our tier 1 technical support requests using diagnostic tools, client management systems, and investigative techniques. You will own, track, and resolve a book of client cases, meeting or exceeding quality and resolution goals. You will be a direct owner of the front-line relationship with the client, and...

Job Description – Jr. Technical Support Case AgentSummary of Function:Answer incoming calls, emails, and chats coming from customers who are requesting support and help.You must document and decide whether issues, alarms, and tickets are routed to the proper personnel ordepartment and handled within the service level agreed.Job Qualification:Fresh graduate...

About the roleThe Technology Support Agent is responsible for delivering best-in-class technical support by handling inbound calls and resolving support tickets via Salesforce. You will support internal teams and external users by providing efficient, professional, and timely technical assistance. This is a fast-paced position that requires strong...

Role: Customer Support Agent L1 Qualifications:Minimum of 1–2 years of relevant experience in Customer Support, Financial Services, Crypto, or Technology industries.Experience handling multiple support channels, including voice, messaging, and email.Excellent communication skills to collaborate effectively across global teams and stakeholders.Shift work...

As a Voice Agent Support, you will be the voice of our client(s): handling inbound and/or outbound calls, assisting customers, resolving issues, and ensuring high levels of customer satisfaction.Qualifications:Atleast 6 months BPO experienceExcellent communication skillsAmenable to work full onsite in Taguig CityAmenable to work in rotating shift...

Role Overview:As a Bilingual Agent, you will be doing after-sales service for outdoor batteries, mobile power, etc., including customer service such as returns and exchanges, as well as technical support services such as warranty and instruction on how to use.Role Responsibilities:Customer Service:Respond to customer questions regarding queries about the...

GetSet Software is delighted to have been engaged by this esteemed and highly successful company, recognized as a cutting-edge digital service provider with expertise in Digital Engineering, Operations, and Studio Services, to assist in the recruitment for Technical Support (Level 1 & 2) roles.Responsibilities:Provide support for English presale inquiries...

Position Summary: As a Tier 1 Technical Support Representative, you will be the first point of contact for customers seeking technical assistance. The role involves addressing basic technical issues, providing troubleshooting guidance The Technical Support Specialist is responsible for day-to-day technical tasks via the East West IT Ticketing system,...

Position Summary: As a Tier 1 Technical Support Representative, you will be the first point of contact for customers seeking technical assistance. The role involves addressing basic technical issues, providing troubleshooting guidanceThe Technical Support Specialist is responsible for day-to-day technical tasks via the East West IT Ticketing system, relating...

Position Summary: As a Tier 1 Technical Support Representative, you will be the first point of contact for customers seeking technical assistance. The role involves addressing basic technical issues, providing troubleshooting guidanceThe Technical Support Specialist is responsible for day-to-day technical tasks via the Ticketing system, relating to...