Customer Experience Associate

7 days ago


Las Piñas, National Capital Region, Philippines Bigbox Enterprise OPC Full time

Location: Las Pinas City

Work Setup: Full-time, On-site (not remote)

About Us

is one of the Philippines' fastest-growing kids' clothing brands, loved for our fun, comfy, and affordable everyday wear. We are looking for a Customer Experience Associate who is passionate about helping customers and delivering excellent service through chat-based support.

This role is ideal for someone who enjoys problem-solving, communicating with customers, and representing the brand in a friendly and professional way.

What You'll Do

  • Handle Customer Chat Inquiries: Respond to customer questions and concerns primarily via chat across our platforms (95% chat, 5% call).
  • Provide Excellent Customer Support: Assist customers with product inquiries, order status, delivery concerns, and promotions.
  • Respond to Feedback & Reviews: Professionally address customer feedback and help turn concerns into positive experiences.
  • Resolve Issues & Escalate When Needed: Coordinate with internal teams to resolve concerns efficiently.
  • Maintain Brand Voice: Ensure all customer interactions reflect 's friendly, helpful, and customer-first tone.

What We're Looking For

Strong communication skills in Tagalog and basic English

  • Customer-focused, patient, and empathetic
  • Comfortable handling multiple chat conversations
  • Experience in customer service or chat support is an advantage but not required
  • Fresh graduates are welcome to apply
  • Willing to work on-site in Las Piñas

Why Join

  • Be part of a fun, fast-growing kids' fashion brand
  • Work with a supportive and collaborative team
  • Staff discounts and perks
  • Stable role with training and clear processes
  • A chance to make a real impact on customer satisfaction every day

Job Type: Full-time

Pay: Php15, Php20,000.00 per month

Benefits:

  • Opportunities for promotion
  • Paid training
  • Pay raise
  • Promotion to permanent employee

Experience:

  • social media management: 1 year (Required)

Work Location: In person


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