Senior Manager

FIND YOUR 'BETTER' AT AIA

We don't simply believe in being 'The Best'. We believe in better - because there's no limit to how far 'better' can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we'd love to hear from you.

About the Role

The Senior Manager for Business Transformation Delivery is responsible for driving and delivering large-scale operational transformation initiatives and programs within AIA PH Operations. The role is instrumental in designing, implementing, and managing change to optimize business process, reduce operation cost, enhance operational efficiency, and improve overall operation performance through various implementations of strategic, roll-out enhancements, process streamlining, automation, and operations related product feature.

He/ She will report to the Associate Director of Customer Solutions Delivery to help manage the entire Operations portfolio across all value streams (Buy, Service, Claims) and help deliver a holistic strategic approach in transforming AIA PH Operations thus providing leading experience for both AIA customers and operation employees.

The position will work closely with the Operations Business Heads, Operations Business Enablers, and non-Operations functions as required to help define and establish the future of operations and how it will achieve the target end-state and benefits outcomes.

The role is expected to effectively collaborate with IT Delivery Leads, AIA Agile Tribes (Product and Distribution Digital) to ensure that business goals are achieved, and investments are maximized in accordance to the project initiatives delivery framework requiring both SDLC, Agile, or Hybrid delivery experience.

Responsibilities:

• Strategic Leadership
  • Contribute in developing operational transformation strategy and lead in executing its initiatives to deliver overall business objectives.
  • Develop effective digital operations programs and capabilities that will accelerate digital engagement and adoption aligned with the Operations Digital Strategy
  • Identify opportunities for process improvements, automation, and digital transformation.
  • Ideate, design, and innovate use cases to bring efficiency to the OPS value streams to provide best in class customer experience
  • Build and maintain strong relationships with key stakeholders across the organization.
• Delivery Excellence
  • Lead agile and cross-functional teams to deliver operational transformation projects on time within budget and to the desired quality standards.
  • Develop effective business case that justifies the need and value of the investments relative to transformation initiatives identified.
  • Develop and implement roadmaps, project plans, timelines, and resource allocation.
  • Monitor project progress, identify risks and develop mitigation plans.
  • Ensure effective communication and collaboration with project stakeholders.
• Process Optimization
  • Analyze and redesign business process to eliminate inefficiencies and improve productivity.
  • Help implement process automation and digital solutions to streamline operations.
  • Contribute to developing key performance indicators (KPIs) to measure processes efficiency and effectiveness.
• Change Management
  • Develop and execute change management strategies to minimize disruption and maximize adoption of new processes and technologies.
  • Provide training and support to employees during the transformation process.
  • Build a culture of continuous improvement and innovation.
• Team Leadership
  • Build and lead high-performing teams of business transformation consultants to lead operational transformation initiatives.
  • Provide coaching, mentoring and development opportunities for team members.
  • Foster a collaborative and positive work environment.

Minimum Job Requirements:

• Candidate must possess a bachelor's degree (4-yr course) or above from an accredited college or university, with preference to Information Technology, Industrial Engineering, Business Management or Accountancy
• Strong understanding of digital proposition, customer journey management, content creation, and data analysis
• Proven track record of successful delivery of large-scale operational transformation programs and projects across the Service organization
• Deep understanding of insurance operations, processes, and systems
• Strong project management skills, including experience with Agile methodologies
• An innovative mindset with strong communications, organizational, decision-making, lateral thinking, analytical and interpersonal skills, with an attitude of getting things done
• Background of Agile Project Management, Value Proposition Design, & Human Centered Design preferred
• Strong leadership and interpersonal skills.
• Ability to influence and build relationships at all levels of the organization
• Collaborative and inclusive, ability to work well with others to leverage resources available to achieve goals
• Excellent organizational, time management and planning skills to cope with multiple large-scale responsibilities
• Excellent communication, collaboration, and presentation skills
• Background in Life Insurance/ Banking Preferred

Considerations

• Advanced Degree (MBA or Master's in related field).
• Lean Six Sigma Certification.
• Experience with digital transformation initiatives, including automation, AI and cloud technologies.
• Knowledge of regulatory and compliance requirements in the insurance industry.
• Highly motivated and results-oriented individual with a passion for driving operational excellence.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

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