Business Analyst

2 days ago

Quezon City, National Capital Region, Philippines Acquire Intelligence Full time $104,000 - $130,878 per year

We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world

The role:
Vocus is seeking business analyst for Consumer team to play a pivotal role in delivering key projects.
Key responsibilities

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Collaborate with stakeholders across Technology and business units to gather, validate, and prioritise business and technical requirements.

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Translate complex concepts into clear, actionable requirements and processes.

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Facilitate workshops, interviews, and walkthroughs to elicit business needs and pain points.

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Work closely with architects, engineers, and project managers to align business needs with technical solutions.

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Maintain detailed documentation and version control of all artefacts and analysis outputs.

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Document current-state (as-is) and future-state (to-be) processes.

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Drive process improvement by documenting such areas of improvement and initiating discussions and/or by ensuring the proposed solution addresses such areas.

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All other duties as directed by the Company.
What you'll bring

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Above 2 years of comprehensive BA experience.

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Strong stakeholder management and negotiation skills

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Strong BA and process documentation skills

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Expert at user story mapping, persona-based requirement gathering

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Understanding of BPMN

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Understanding of BABOK tools

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Experienced in Power, Gas, Electricity or Telco domains

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Demonstrated ability to build trust, collaborate, and influence across business and technical teams.

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Strong verbal and written communication skills.

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Confident operating at both strategic and operational levels,

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Demonstrated ability to manage competing priorities, navigate ambiguity, and support continuous improvement.

Join the A-Team and experience the A-Life

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