Business Analyst
3 days ago
We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world
The role:
Vocus is seeking business analyst for Consumer team to play a pivotal role in delivering key projects.
Key responsibilities
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Collaborate with stakeholders across Technology and business units to gather, validate, and prioritise business and technical requirements.
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Translate complex concepts into clear, actionable requirements and processes.
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Facilitate workshops, interviews, and walkthroughs to elicit business needs and pain points.
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Work closely with architects, engineers, and project managers to align business needs with technical solutions.
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Maintain detailed documentation and version control of all artefacts and analysis outputs.
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Document current-state (as-is) and future-state (to-be) processes.
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Drive process improvement by documenting such areas of improvement and initiating discussions and/or by ensuring the proposed solution addresses such areas.
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All other duties as directed by the Company.
What you'll bring
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Above 2 years of comprehensive BA experience.
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Strong stakeholder management and negotiation skills
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Strong BA and process documentation skills
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Expert at user story mapping, persona-based requirement gathering
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Understanding of BPMN
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Understanding of BABOK tools
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Experienced in Power, Gas, Electricity or Telco domains
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Demonstrated ability to build trust, collaborate, and influence across business and technical teams.
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Strong verbal and written communication skills.
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Confident operating at both strategic and operational levels,
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Demonstrated ability to manage competing priorities, navigate ambiguity, and support continuous improvement.
Join the A-Team and experience the A-Life
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