Workforce Management Planner

4 days ago

Calabarzon, Philippines Conduent Full time ₱900,000 - ₱1,200,000 per year

Job Track Description:

  • Requires formal education and relevant expertise in a professional, sales, or technical area.
  • Performs technical-based activities.
  • Contributes to and manages projects.
  • Uses deductive reasoning to solve problems and make recommendations.
  • Interfaces with and influences key stakeholders.
  • Leverages previous knowledge and expertise to achieve results.
  • Ability to complete work self-guided.
  • College or university degree required.

General Profile

  • Requires knowledge and experience in the field.
  • Uses best practices and business knowledge to improve products and services.
  • Solves complex problems and takes a new perspective on existing procedures.
  • Self-starter, requiring minimal guidance.
  • Acts as a resource for colleagues with less experience.

Functional Knowledge

  • Requires conceptual expertise of theories, practices, and procedures.

Business Expertise

  • Uses an understanding of key business drivers to accomplish own work.

Impact

  • Impacts a range of customer, operational, project or service activities within teams.
  • Works within broad guidelines and policies.

Leadership

  • No supervisory responsibilities.
  • Provides informal guidance to new team members.

Problem Solving

  • Solves problems based on technical experience and judgment.

Interpersonal Skills

  • Exchanges complex information and ideas effectively.

Responsibility Statements

  • Develops business segment forecasts for capacity and resource planning by reviewing numbers of interactions, processing time, waste, attrition, etc.
  • Administers a 52-week capacity, staffing, and resource plan to manage up and downscaling of labor and resources.
  • Communicates directive guidelines for the WFM Schedulers to ensure schedules cover demand forecast while accounting for known constraints, planned events/holidays and business objectives.
  • Reviews performance, productivity, utilization, and occupancy to uncover trends and improve forecasting and capacity management.
  • Develops the program hiring strategy along with WFM Business Partner and Operational Leaders.
  • Coordinates with recruiting and/or operations leadership on the timing and quantity of new hire requisitions.
  • Performs other duties as assigned.
  • Complies with all policies and standards.

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