Current jobs related to IT Support Engineer - Bonifacio Global Metro Manila - Eastvantage Business Solutions Inc.

  • QA Engineer

    6 days ago

    Bonifacio Global, Metro Manila, Philippines We Support Incorporated Full time

    Bachelor's Degree in Computer Science or any IT related courseMore than a year experience as a QA Engineer on a cross-functional team in an agile environment.Experienced in Test Automation frameworks using open-source toolingExperienced either on Cypress, WebdriverIO, and Capybara for functional test automation.JMeter for performance testingAt least one...

  • it desktop support engineer

    2 weeks ago

    Bonifacio Global, Metro Manila, Philippines AVANCE SOLUTION SYSTEM ( AVASS ) CORP. Full time

    VIRTUAL INTERVIEW PROCESS Key Responsibilities:Provide on-site and remote support for hardware, software, and operating systems without violating OEM warranties or client security policies.Install Windows operating systems using USB and PEX tools.Diagnose and resolve Blue Screen of Death (BSOD) and other critical system errors.Deploy and manage software...

  • building engineer

    6 days ago

    Bonifacio Global, Metro Manila, Philippines DAIICHI PROPERTIES INC. Full time

    ABOUT US:Daiichi Properties is a dynamic, Philippine-based real estate developer committed to creating environmentally friendly structures that inspire productivity through minimalist and functional design. Join our team and be part of a dynamic environment where your skills and talents are valued and encouraged.JOB SUMMARY:As a Building Engineer, you assist...

  • Cloud & Endpoint Support Engineer (Tier 2)

    7 days ago

    Manila, National Capital Region, Philippines Agilitec IT Full time

    Working Schedule: Monday – Friday, Eastern Standard TimeWork Arrangement: Fully RemoteSalary Range: $1,600 – $2,200 USD/monthEmployer: An IT Managed Service Provider located in Mount Pleasant, South Carolina.Benefits:a. 13th Month payb. Health Stipendc. Government Contribution Allowanced. Personal Time Off (PTO)Here is the link to apply:...

  • Technical Support Engineer

    14 hours ago

    Bonifacio Global, Metro Manila, Philippines Asticom Technology Inc Full time

    Job Roles and Responsibilities:Problem Identification and AnalysisMonitor Incident Trends: Analyze recurring incidents to identify patterns and potential underlying problems.Root Cause Analysis (RCA): Conduct detailed investigations using techniques like 5 Whys, Fishbone Diagrams, or Pareto Analysis to determine the root causes of issues.Impact Assessment:...

  • Site Engineer

    1 week ago

    Bonifacio Global, Metro Manila, Philippines Primus@Knowledge Specialist Inc. Full time

    Job Description:Manage and supervise site operations.Oversee material and tool inventory and utilization.Ensure compliance with company standards and maintain proper documentation.Monitor project progress and prepare regular reports.Implement quality control measures and ensure project acceptance.Provide technical guidance on photovoltaic system design...

  • Technical Support Engineer

    1 week ago

    Manila, National Capital Region, Philippines Xymbolic IT Solutions Provider Corporation Full time

    JOB SUMMARYA Technical Support Engineer, also known as an IT support engineer, helps in resolving technical issues within different components of computer systems, such as software, hardware, and other network-related IT related problems.DUTIES & RESPONSIBILITIES1. Diagnose and troubleshoot technical issues2. Install and configure computer systems and...

  • Senior Electrical Engineer

    2 days ago

    Bonifacio Global, Metro Manila, Philippines Zhipan Management INC Full time

    The Senior Electrical Engineer supervises on the design, development, and implementation of power/renewable energy systems, ensuring compliance with industry standards while providing technical guidance to junior engineers and supporting cross-functional project teams.QualificationsMust-Have:Bachelor's degree in Electrical Engineering; PRC-licensed...

  • Mechanical Engineer

    5 days ago

    Bonifacio Global, Metro Manila, Philippines Multi Development And Construction Corporation (MDCC) Full time

    About the roleWe are seeking an detail-oriented and experienced Mechanical Engineer with a specialization in fit-out projects within the construction industry to join our dynamic team at Multi Development And Construction Corporation (MDCC). The ideal candidate will be responsible for the design, coordination, and implementation of mechanical...

  • Circuit Design Engineer

    2 weeks ago

    Bonifacio Global, Metro Manila, Philippines Private Advertiser Full time

    Role SummaryResponsible for network serviceability assessments, circuit engineering support, customer site surveys, bid technical compliance, network data clean-up, and performance reporting to support pre-sales and operational activities.Key ResponsibilitiesPerform serviceability checking and reassessment using CRM data, network maps, and...

IT Support Engineer

2 weeks ago

Bonifacio Global Metro Manila, Philippines Eastvantage Business Solutions Inc. Full time

Working within our Managed IT team you will assume the function of IT Support for a wide range of clients who have outsourced their IT support. This involves the proactive monitoring and management of client backups, infrastructure and firewalls, servers and device endpoints to ensure issues are handled proactively with minimal impact on the client. Resolving issues efficiently, identifying and correcting trends is a key part of the role.

Responsibilities

· Delivery of quality proactive managed services across client's base

· Responding to, handling alerts, incidents and escalated problems on the variety of platforms and supported networks from logon to the resolution

· Network Operations Centre - Monitoring

· Backup monitoring and management

· Endpoint management, optimisation and managed AV

· Windows, Mac, Linux and 3rd Party Patch management

· Management of risk and downtime during maintenance windows

· Proactive monitoring and management of ticket platform

· Assessment of events to reduce incidents and false alerts

· IT Administrative tasks responsible for the client on boarding process or changes to the services provided

· Automation, streamlining and development of the monitoring platform and solution.

· Completion of daily workflows and checklists.

Skills & Requirements

· Cloud platforms – Microsoft 365, Google Workspace, Microsoft Azure

· Proven experience in system and platform monitoring using RMM and Professional Monitoring toolsets

· Solid previous experience in supporting or managing Microsoft networks and associated technologies.

· Backup, business continuity and disaster recovery solutions – Kaseya Spanning, Acronis, Axcient

· Basic knowledge of Apple Mac operating system as well as iPhone / iPad

· Device troubleshooting including other mobile vendors (HTC, Google, Samsung etc.)

· Excellent understanding of Microsoft Server and Desktop operating systems

· Process-focused

· Excellent and friendly attitude when dealing with customers on the phone, as well as the ability to explain potentially complicated issues in a way customers can understand.

· Experience troubleshooting using monitoring metrics

· Experience of problem management

· Able to prioritize under pressure and work to deadlines

· Excellent writing skills. Most of your work will be written and customer facing (emails, documentation etc.)

· Be able to demonstrate your ability to work as part of a team to resolve potentially complex issues, but also work on your own to perform installations and project work when required

Desired Experience

· Ideally have 5+ years previous experience in a similar role

· Microsoft

· Google

· Kaseya