Enrolment Officer

7 days ago

Manila, National Capital Region, Philippines Asw Full time ₱1,200,000 - ₱2,400,000 per year

Job Description

THE OPPORTUNITY

Our partner, an Australia-based educational institution with over 15 years of experience in fostering independence, creativity, and a love of learning, is expanding and hiring a Enrolment Officer. The institution delivers exceptional learning outcomes to children across Victoria and South Australia.

As the Enrolment Officer, you will play a key role in responsible for overseeing the full enrolment journey, ensuring families receive professional and values-driven support from enquiry to departure. This includes managing enquiries, enrolment records, waiting lists, and occupancy, while maintaining compliance with regulatory and funding requirements. 

During the initial training period and the first 3–6 months of employment, team members are required to work on-site full time. Upon successful completion of probation, hybrid work arrangements will be considered in consultation with the Account Manager. The standard hybrid model consists of three days in the office and two days working from home. The office is located at Bonifacio Stopover, Bonifacio Global City (BGC), Taguig.

KEY RESPONSIBILITIES

  • Own and manage the LineLeader CRM system daily, ensuring accurate enrolment, lead tracking, and family communications.
  • Respond to family enquiries across multiple channels, converting leads into enrolments and maintaining strong occupancy.
  • Coordinate centre tours, follow-ups, and feedback collection to support enrolment conversion.
  • Manage all pre- and post-enrolment communications, including CCS, Free Kinder, fees, and subsidies.
  • Collaborate with Centre Managers to allocate placements based on availability and policy guidelines.
  • Maintain and report on enrolment data, occupancy levels, waiting lists, and family feedback.
  • Create and manage targeted email and SMS marketing campaigns through LineLeader.
  • Handle family departures professionally, including retention efforts and exit surveys.
  • Update family records and liaise with centres on medical and enrolment information.

SKILLS, EXPERIENCE & QUALIFICATION

  • At least 5 years proven experience in administration, sales, customer service, or enrolment management in education field.
  • Strong interpersonal and communication skills, with a customer-first mindset.
  • Sole ownership experience with CRM systems (LineLeader, HubSpot/Salesforce, etc.)
  • Familiarity with childcare systems (Kidsoft, Hubworks, KIM) is desirable.
  • High attention to detail and ability to manage confidential information.

ASW OFFERS

  • A diverse, inclusive, and supportive company culture.
  • Competitive remuneration.
  • Opportunity to collaborate and work with global clients and stakeholders.
  • Medical benefits.
  • Great Paid Leave entitlements.
  • Team outings, travel opportunities, company parties/events, and other exciting activities.
  • Exposure to an international environment, working with people across Malaysia, Vietnam, the Philippines, and Australia.
  • Industry and role-related training.
  • Ongoing career opportunities.

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